Jobs at Helderberg Personnel

EXPERIENCE AND QUALIFICATIONS:

• At least 3 years experience in a financial or administrative role.
• Relevant degree will be an advantage.

POSITION RESPONSIBILITIES: 

• Contract management. 
• Drawing up physical purchase contracts. 
• Collecting outstanding contracts.
• Inventory control & control. 
• Ensure that the stock on the company's system matches the stock on Cooperatives' systems. 
• Instruction request, stock swings, transfers etc.
• Preparation & handling of invoices for payments to suppliers/producers for stock purchased.
• Transaction control. 
• Confirm that all transactions relating to the purchasing side are entered into the system every day and match what was done on Safex.

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Duties will include, but are not limited to:

Team Leadership and Management

• Lead, mentor, and develop the help desk team to ensure high levels of performance and morale.
• Set clear expectations and KPIs for help desk staff, holding them accountable for the daily actions required.
• Build a culture of professionalism, accountability, and continuous improvement.
• Hire new staff according to team requirements. We expect the manager to present to the managing director on all team requirements.
• Train the team following quarterly reviews, and where there are shortfalls in skills

Strategic Planning & Implementation

• Develop and execute a help desk strategy that aligns with company goals and drives operational excellence.
• Establish clear policies, procedures, and service standards to ensure consistency and high-quality support.
• Plan ahead for team growth and evolving customer needs, ensuring long-term scalability.

Process Optimisation

• Continuously assess workflows to identify inefficiencies and bottlenecks.
• Implement automation, new tools, and process improvements to streamline operations and improve response times.
• Document and update standard operating procedures (SOPs) to ensure consistency and compliance.

Coaching, Training and Motivation

• Provide continuous coaching, focusing on each team member’s strengths and areas for growth.
• Provide a clear training plan to all new Help Desk employees so that they can perform their roles and responsibilities confidently.
• Foster a culture of accountability, collaboration, and customer-first thinking.
• Motivate the team to consistently meet or exceed their KPIs.

Issue Resolution and Escalation

• Serve as the final escalation point for critical or complex support cases.
• Establish clear escalation paths per network to ensure timely resolution of issues.
• Partner with other departments to resolve systemic problems and prevent recurrence.

Reporting and Analysis

• Track and analyse key performance indicators (KPIs), including:
• Ticket resolution times
• SLA compliance rates
• Customer satisfaction scores
• Ensure ticket backlog is cleared out, if not, make sure we prioritise and close the oldest tickets first.
• First-contact resolution rates
• Ticket escalation trends
• Prepare and present weekly reports to the Managing Directors, highlighting bottlenecks, network-specific issues, and clear actions for improvement.

Knowledge Management

• Maintain an up-to-date knowledge base for internal and external use.
• Ensure all team members are trained on new products, technologies, and processes.
• Promote knowledge sharing within the team to reduce repeated issues and improve first-contact resolution rates.

Quality Control

• Conduct regular quality assurance checks to maintain service excellence:
• Review fault logging for accuracy and completeness.
• Verify correct assignment and tracking of third-party work packages.
• Audit phone recordings to ensure professionalism and proper handling of calls.
• Check ticket categorisation and prioritisation to ensure accuracy and compliance with ODM standards

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Duties Include

• Own a portfolio of strategic/key accounts and build trusted relationships across engineering and procurement
• Support engineers with component selection, BOM support, alternates/replacements, and lifecycle/obsolescence solutions
• Drive account growth through penetration, cross-selling, and identifying cost-down/supply continuity opportunities
• Manage accurate forecasting, pipeline visibility, and CRM/admin
• Coordinate with internal sourcing/product teams to ensure best-fit solutions, pricing, and reliable supply
• Provide regular reporting on account performance, risks, competitor activity, and opportunities

Requirements

• Degree/Diploma (Electrical/Electronic Engineering preferred)
• 5+ years Sales Engineering / Technical Sales (electronic components advantageous)
• Proven experience managing large/complex key accounts
• Strong commercial awareness and negotiation ability
• MS Office (Excel essential); CRM experience advantageous
• Bilingual (Afrikaans & English), presentable
• Valid driver’s licence + willingness to travel locally

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Key Responsibilities

• Source, buy, and sell grains (e.g. maize, wheat, soybeans, sunflower) in line with market opportunities
• Monitor local and international commodity markets, price movements, and supply/demand trends
• Negotiate contracts with farmers, millers, exporters, and other counterparties
• Manage trading positions, margins, and risk exposure
• Coordinate logistics, storage, and delivery of grain with internal and external partners
• Maintain accurate trading records and ensure compliance with company policies and regulations
• Build and maintain strong relationships across the agricultural value chain

Minimum Requirements

• A relevant tertiary qualification
• 5 Years’ + proven experience in grain trading, commodity trading, or agricultural marketing
• Strong understanding of the South African grain market and SAFEX
• Excellent negotiation, analytical, and decision-making skills
• Ability to work independently in a fast-paced, results-driven environment

Advantageous

• Established network within the South African grain industry
• Experience with exports, imports, or cross-border trading
• Knowledge of risk management and hedging strategies

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Responsibilities include but are not limited to:

• Handle sales inquiries and process customer orders on various platforms
• Verify customer details, process payments, and update data in internal systems
• Inform customers on stock availability, alternatives, and lead times
• Issue accurate invoices and coordinate orders internally
• Manage and update sales and customer records, ensuring timely responses
• Maintain and enhance the company’s online presence, including website updates
• Provide administrative support to the sales team as needed

Criteria:

• Matric
• 2-3 years' experience in a similar role with experience in the FMCG industry being advantageous
• Computer literacy: proficient in Microsoft Office and Omni (advantageous)
• Fully bilingual in English and Afrikaans with clear communication skills
• Excellent phone and email etiquette with strong customer service skills
• Proficient in English and Afrikaans (speak, read and write)
• Outgoing personality, team player, and well-organised
• Fully bilingual in Afrikaans and English, with clear communication skills
• Able to work well under pressure, maintaining a friendly, proactive approach

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Requirements:

• Proficient in Microsoft Office applications, including Word, Excel, and Outlook
• Strong attention to detail with a high level of accuracy
• Highly organized, systematic, and able to maintain a tidy work environment
• Focused on customer service with a professional attitude
• Excellent written and verbal communication skills in English
• Ability to work effectively under pressure and meet deadlines

Duties will include, but not limited to:

• Manage front-desk reception duties on a daily basis, serving as the first point of contact and professional representative of the company
• Coordinate courier services, including preparing and scheduling documents for collection
• Compile and generate reports as required
• Prepare and distribute internal and external notices
• Provide administrative support to managers and the sales team
• Maintain, update, and distribute office lunch and leave rosters
• Manage the ordering of office consumables

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Our client requires:

• Well-Spoken Professional who knows how to captivate customers and seal the deal
• Industry Experience: With at least 1 year of experience in the motor vehicle sales industry, you'll hit the ground running and start making an impact from day one.
• Target-Driven Culture: Meet ambitious targets.  The client  provides you with the tools and support needed to surpass them. Your success is their success!
• Passion for Sales: If you're passionate about vehicles and love the thrill of closing a sale, you'll feel right at home!

What is on offer:

• Competitive Salary: Enjoy a competitive basic salary that rewards your hard work and dedication.
• Lucrative Commission Structure: Earn generous commissions on every sale, giving you the opportunity to maximize your earnings.
• Large Company Benefits: From health insurance to retirement plans, they offer a comprehensive benefits package to ensure your well-being both on and off the job.

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Key Responsibilities Include but Are Not Limited To

• Assisting with daily and weekly stock administration and reporting
• Coordinating planned and ad hoc stock takes with relevant departments
• Processing stock write offs and preparing stock take documentation
• Identifying, investigating, and resolving stock discrepancies
• Managing retail stock queries and ensuring timeous resolution
• Updating and maintaining stock records, schedules, and trackers
• Providing regular feedback and insights to the Business Analyst
• Supporting updates to stock recipes and high risk stock schedules
• Monitoring stock variances, gap scans, and minus levels
• Assisting with audit trail reporting and data preparation
• Importing and maintaining pricing data across stores
• Supporting new and discontinued product allocations
• Liaising with stores, warehouse, finance, and production teams
• Contributing to process improvements and system enhancements
• Providing general administrative support and ad hoc tasks

Criteria

• Minimum 2 years’ experience in a stock administration or similar role
• Strong administrative, analytical, and organisational skills
• High level of accuracy and attention to detail
• Ability to manage multiple tasks and meet deadlines
• Confident communication and teamwork skills
• Proficient in MS Office particularly Excel
• Ability to work under pressure in a fast-paced environment
• Experience within FMCG, retail, or manufacturing advantageous
• Fluent in English and Afrikaans (speak, read and write)

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Key Responsibilities Include but Are Not Limited To

• Managing daily HR administration tasks and prioritising workload in line with operational requirements
• Supporting workforce planning through the maintenance of job descriptions, organograms, and role requirements
• Coordinating recruitment administration including advert preparation, interview scheduling, reference checks, and candidate communication
• Supporting induction and onboarding processes including induction packs, training follow ups, probation monitoring, and contract administration
• Maintaining accurate employee records and ensuring all staff documentation is up to date and compliant
• Administering payroll support functions including time and attendance, capturing and reconciling hours, payroll inputs, payslip distribution, and payroll reporting
• Assisting with statutory payroll reporting including EMP201, EMP501, ETI, and headcount reports
• Managing payroll related queries, deductions, staff welfare items, and employee information updates
• Supporting skills development initiatives including WSP and ATR administration, training coordination, and SETA reporting
• Assisting with performance management administration and escalating performance related concerns where required
• Providing support with employee relations administration including disciplinary and grievance processes
• Supporting employment equity processes and annual submissions
• Assisting with the implementation and maintenance of HR policies, procedures, and compliance requirements
• Supporting health and safety, compensation claims, and HR reporting and record keeping
• Providing general HR administrative support and ad hoc duties as required
• Proficient in English and Afrikaans (speak, read and write)

Criteria

• Minimum 2 to 3 years’ experience in an HR administration or similar support role
• Relevant HR qualification or studies advantageous
• Sound understanding of basic labour legislation and payroll processes
• Strong administrative and organisational skills with high attention to detail
• Ability to manage confidential information with discretion
• Proficient in MS Office particularly Excel and Word
• Ability to work under pressure and meet deadlines
• Professional communication skills and a proactive, solutions driven approach
• Experience within FMCG, retail, or manufacturing environment advantageous
• Candidates who currently reside in close proximity to the Northern Suburbs of Cape Town are invited to apply

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Requirements:

• Matric/Grade 12 with a relevant qualification e.g., Diploma/Certificate in Accounting/Bookkeeping or higher
• 3-5 Years in AR/AP roles, ideally in engineering/manufacturing or project-based industries.
• Experience with Supply Chain Management  platforms  is advantageous.
• Proficiency in Xero is essential
• Familiarity with automation tools for OCR/invoice processing is a plus
• Strong attention to detail with sharp problem-solving and analytical skills
•  Confident, professional communicator with client- and vendor-facing experience
• Thrives in fast-paced environments and comfortably manages dual-role responsibilities
• Numerically astute with a proactive, results-driven approach to collections
• Technically savvy with the ability to quickly learn and adapt to new software systems

Duties will include, but are not limited to:

Accounts Receivable

• Prepare and issue client invoices, including progress billings, commercial invoices, and ad-hoc project-related billing, ensuring compliance with SCM platform requirements 
• Prepare SLA renewal quotes in conjunction with the relevant Account Manager.
• Manage debtor follow-ups through proactive collectors, including email reminders, phone calls and statements.
• Monitor and reconcile client accounts, resolving discrepancies and escalating issues to the relevant Account Managers/Production as needed.
• Collaborate with the Production team on stock-related invoicing synced from the inventory management system to Xero.

Accounts Payable

• Process supplier invoices and credit card receipts, including verification against purchase orders and delivery notes where applicable.
• Handle stock supplier bills integrated from the inventory management system, ensuring accurate coding and posting of Xero.
• Execute payments via batch processing of EFT etc
• Perform bi-monthly creditor reconciliations, identifying variances and resolving queries with suppliers.
• Manage the new vendor vetting process.

General Duties

• Support the month-end close by preparing deferred revenue journals, accruals, and reconciliations to aid the accountant.
• Maintain accurate records in Xero, ensuring audit-ready trails and SARS compliance (e.g., VAT handling).
• Assist with ad-hoc finance tasks, such as query resolution and process improvements, in a small-team environment.
• Contribute to system enhancements, including the inventory management system, Xero sync troubleshooting.
• Assist with any finance ad-hoc tasks as needed.

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Primary outcomes:

• Client communication, maintenance and enhancement of client relationships
• Review of engagement files
• Management of client portfolio
• Supervision of engagement teams
• Assistance with first year trainees’ induction training
• Conflict resolution
• Addressing client queries
• Assisting with drafting training activities for trainees
• Supervision and review assistance
• Engagement management
• Perform the planning stage of an audit
• Set goals & objectives for the team
• Manage relations within the team
• Performing audit sections
• Drafting of annual financial reports/ statements in CaseWare
• Preparing engagement budget, documenting and communicating budget overruns.

Candidate Requirements / Specification:

• Completed Articles
• Qualified CA/SA will be advantageous
• Fluent in Afrikaans and English (Required)
• Proficient in all the normal computer application programs 

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Main duties and responsibilities include:

• Full handling of all administrative tasks from the reception area
• Handling door access control for guests
• Boardroom preparation for client meetings
• Management of stationery and water orders
• Handling of errands – own transport is essential.
• Monthly submission of travel claims for reimbursement
• Handling the telephone systems

Requirements:

• Fluent in Afrikaans and English 
• Own transport and a valid driver’s licence 
• Residence in the Helderberg area would be advantageous
• Punctuality and reliability 
• Neat, professional appearance 
• Strong computer skills in Outlook, Microsoft Teams, Word and Excel 
• Completion of Financial Regulatory Exam RE5. - Would be beneficial 
• Background or exposure to estates, trusts, life insurance policies, investments, or medical aids.
• Grade 12