- Installing and configuring computer hardware operating systems and applications.
- Monitoring and maintaining computer systems and networks.
- Communicating with staff or clients, either face to face or telephonically to help set systems or resolve issues.
- Troubleshooting systems and network problems.
- Preparing and presenting CE to clients.
- Ordering and replacing hardware, as required.
- Providing support, including procedural documentation and relevant reports to engineers.
- Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new applications and updates.
- Setting up new users' accounts and profiles and dealing with password issues.
- Responding within Service Level Agreement (SLA) to call-outs.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Prioritising and managing many open tickets at one time.
- Weekly status updates with Protech IT head office.
- Rapidly establishing a good rapport and efficient working relationship with customers and other professionals.
- Capturing client network details.
- Participates in afterhours call rotation.
- Improve skills through ongoing learning and studies.
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