Application Specialist at DuPont

Job Description

Basic Purpose

•  Visit customers and build a strong network in the SSA dairy industry
•  Proactively and reactively provide high level technical support to customers in relation to the use and application of DuPont Nutrition & Health (N&H) dairy solutions
•  Provide up to date ingredient, application and solution knowledge to customers
•  Protect existing business by solving ad hoc technical issues with N&H solutions at customers/potential new customers
•  Scout for new opportunities at existing and potential new customers
•  Feed market information to business to support the innovation pipeline
•  Participate in and run projects, internally and externally

Key Responsibilities And Tasks

•   Apply N&H solutions to customers in the (fresh fermented) dairy industry in the defined geographic area
•   Provide technical support to our customers in close cooperation with our Application Dairy, SAFI Sales and Product Management
•   Participate in Fresh Fermented Application Group meetings upon request with the purpose to get and share market, solution and application information
•   Support Sales in the development of relevant account plans
•   Design protocols for internal pilot plant trials and perform follow up evaluation/analysis
•   Report monthly to manager on projects, successes and challenges
•   Together with team developed written technical material
•   Opportunity based (Salesforce.com) customer support and documentation of pilot and plant trials and projects according to guidelines

Key Challenges/Success Criteria

•  Make the value of technical support and N&H solutions & capabilities visible and to our customers primarily in Sub Saharan Africa.
•  Use the SAFI Innovation network in EMEA to provide the best possible service and solutions to customers
•  Efficient team work with EMEA dairy innovation and with sales account managers
•  Focus on the prioritised tasks as defined by group manager
•  Defend existing business and win new business
•  Support and drive strong team work across SA Innovation, Sales and other functions.

 REQUIRED QUALIFICATIONS:

•   Educational back ground within dairy technology and/or dairy science
•   Preferably 5-10 years of working experience with production and/or product development in the dairy industry or related industries
•   Good command and working knowledge of spoken and written English required
•   Some years of team manager role experience is preferred.