2X Part-time Care Hub Support Partners at Rio Tinto

Reporting to the Manager, Care Hub you will:

• Take a person-centered and professional approach to conducting safety and risk assessments and identifying needs of those impacted by harmful and disrespectful behavior
• Take all reasonable actions to meet these needs within the boundaries of workplace procedures
• Develop and implement case management plans to support impacted people
• Respond to confidential calls from people impacted by harmful and disrespectful behavior who want to make a disclosure or anyone who has a related query
• Explain Rio Tinto processes and options for wellbeing support, practical support, and resolution options (including formal investigations)
• Manage the coordination and facilitation of resolution options with all key stakeholders (including resolutions such as mediation, training, behavior coaching etc.)
• Monitoring of resolution implementation and maintaining contact with those impacted and key stakeholders throughout the process including management of case closure and reintegration plans
• Coaching leaders on how to support those impacted through a Trauma Informed Care approach
• Supporting people to access the Family and Domestic Violence policy and supporting services
• Actively contribute to ensuring Care Hub provide a safe and inclusive experience for all people
• Work effectively in both a standalone role and as part of a global team and be competent in the use of electronic case management systems

What you’ll bring

• A commitment to the safety of yourself and your team.
• Bachelor’s Degree in social work or other tertiary level qualifications in health, behavioural/social sciences, community services or a related discipline that provides a sound understanding and knowledge of assessing and working with people who have experienced trauma.
• Experience in case management within healthcare, counselling, social work, psychology, human resources or other related industries
• Demonstrated experience and knowledge of Trauma Informed Care and supporting diverse people who have experienced trauma
• Demonstrated authentic, compassionate, empathetic responses in front line service delivery
• One of the two roles must be Bi-lingual (French and English)