Community Development Manager at Ignition Group

Job Description

Purpose of the Job

Within our growing Marketing team, we have our own in-house agency, including a full service digital complement, We are looking for an enthusiastic, energetic individual to take over the Community Management from a Social media point of view, for a number of brands within our exciting portfolio.

Key Performance Areas

• You’ll need to have bags of initiative.
• Energy, enthusiasm and a good sense of humour.
• Ensure reporting and insights are managed against targets set.
• Unpaid and Paid social media management for a number of brands.
• Maintaining Brand CI and DNA standards across all brands and media.
• Creative thought leader that can brainstorm and conceptualise across Social platforms.
• You should be able to juggle multiple projects and adapt to changing priorities and tight schedules.
• Develop creative ideas and concepts across a variety of mediums for internal and external communication.
• Developing creative campaign elements based on a brief provided by various departments within the business.
• Ensure Social Media Campaigns are successfully integrated to the overall digital campaign management and performance.
• A strong communicator: the ability to articulate and support strategic and design decisions based on the brief and agreed strategy.
• Ability to respond directly to Customer Care issues: escalate to required parties for answers, and feed back to client as efficiently and effectively as possible.
• Liaise with Brand Managers and relevant BU/ Senior Management, Development Department and Product Specialists regarding design requirements, progress, rationale and creative ideas.
• Working in close collaboration with the Head, Communications Brand Managers, Digital Campaign Manager and Creative Team to provide creative ideas and solutions and meet brand strategic requirements.

Educational Requirements

• A Diploma/ Degree in Marketing Management, with a focus on Digital; Copywriting; PR; Brand Strategy or Journalism.

Required Skills/Experience

• Minimum 2-4 years agency experience
• Experience with Social Media and Customer Care Brand Behaviour
• Ability to work independently without direct supervision from concept to creation
• Ability to handle customer care complaints/ fast-track to management or customer care/ real-time resolution.
• Ability to work in partnership across all of our departments to produce the best response to creative briefs in the desired digital medium and to the highest quality

Preferred Skills

• Ability to multi- task
• Excellent design skills
• Conflict handling skills
• Excellent presentation skills
• Ability to work under pressure
• Excellent problem solving skills
• Excellent time management skills
• Excellent and original creative thinking ability
• Excellent written and verbal communication skills.