Web Hosting Technical Advisor at Webafrica

Job Description

• Webafrica is all about careers and not jobs. Why not work for the best ISP and web hosting company?
• We are looking for self-motivated; energetic and innovative Web Hosting Technical Advisors. This position is at our Cape Town offices. See below requirements.
• Our benefits speak for itself ; we offer a lucrative bonus scheme and we also offer a very competitive salary.

Reports to (position): Hosting Manager

Overall Purpose Of The Position

• Provide superior customer support to all hosted customers including domain resellers, of Webafrica.

Requirements

Minimum Requirements (Technical requirements of the job, will not consider candidates without these)

• 1 year call center experience
• 1 year customer service experience
• Domain Queries (registrations, transfers, updates – coza/enom)
• Familiar with control panel/admin interface to manage domains
• Experience in DNS (Ability to read/setup various DNS entries)
• Email troubleshooting skills – able to comprehend the routing of email, MX records, firewalls etc.
• Understand and troubleshoot FTP connection errors
• Understand and install most ASP/PHP based CMS’s
• Ability to read, configure and update various config files (ASP/PHP)
• A+ and N+ Certificate or similar qualification advantageous
• Matric Certification
• Motivated and disciplined
• Results orientated
• Customer focussed and brand aware
• Ability to learn continuously
• Customer satisfaction ratings (customer ratings based on call and email interaction)
• NPS
• First Contact Resolution

Key Competencies

• Key Performance Areas (KPA’s) (specific duties)
• The position includes but is not limited to the above KPA’s

Benefits

We have amazing benefits!

• Staff breakfast– cereal / toast; coffee as much as you want
• R500 Food allowance (part of cash component) for lunch provision
• We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary
• We also give you free internet - ADSL to the value of R875.00 or Fibre
• Retirement Annuity - up to 5% co contribution in your first year; 7.5% thereafter
• Team buildings and regular fun activities
• Quarterly individual performance recognition with BIG prizes (exotic vacations etc.) as reward.
• More great news: Webafrica rewards performance!
• Quarterly paid-out bonuses of up to 15% of your basic annual salary (per year) if the company targets are met.
• Quarterly individual performance recognition with BIG prizes (exotic vacations etc.) as reward.