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  • Posted: Apr 26, 2017
    Deadline: Not specified
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    Webhelp South Africa, Customer Experience Innovators We believe that creating a better customer experience delivers improved revenues, reduced costs and more loyal customers. That's why our blue-chip clients trust us to deliver excellent experiences to their customers. Established in 2013, we have 2 experience centres in South Africa with ambitions to grow...
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    German Speaking Team Leader

    Job description

    • Understands customer service and ensures that their team members deliver customer service in a timely and professional manner
    • Drives the achievement of key performance areas and SLA to ensure business outcomes are achieved
    • Inspires, leads, engages, coaches, develops and motivates a team of dynamic & successful customer-facing agents to deliver the best sales & service in the client’s industry
    • Conducts daily side by side coaching to ensure performance issues and concerns and managed quickly and efficiently

     

    Method of Application

    Interested and qualified? Go to Webhelp SA on www.linkedin.com to apply

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