Job Openings at Webhelp SA

Job description

• Understands customer service and ensures that their team members deliver customer service in a timely and professional manner
• Drives the achievement of key performance areas and SLA to ensure business outcomes are achieved
• Inspires, leads, engages, coaches, develops and motivates a team of dynamic & successful customer-facing agents to deliver the best sales & service in the client’s industry
• Conducts daily side by side coaching to ensure performance issues and concerns and managed quickly and efficiently

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Job description

Key Performance Areas:

• Collection and validation of payroll input data weekly daily
• Liaise with business on inaccurate and incomplete payroll data
• Assessing and checking pay runs for monthly agents
• Processing of the weekly and monthly payroll

Requirements:

• Grade 12 (Essential)
• Relevant Diploma or Degree (Advantageous)
• Computer literate on excel (pivots, formulas) and MS Word
• Knowledge of VIP People Payroll Systems (Essential)
• Driver’s License and own vehicle
• 2-3 years’ experience in a similar role
• Working knowledge of statutory deductions and BCEA rules and requirements

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Job description

Job Purpose:

The Senior Recruitment Consultant is responsible for ensuring the delivery of all business requirements at their allocated locations within a fast paced, high volume Contact Centre environment.

The Senior Recruitment Consultant will work closely with the Delivery Manager to ensure there is sufficient candidate flow to support the delivery of the business requirements. They will support the development of an effective and consistent on site selection processes and ensure the administration activities across their sites and all campaigns are in place and consistent with the wider group

Minimum requirements:

• Minimum of 5 years’ experience of working within a resourcing team within a fast paced, high volume recruitment environment (Essential)
• Proven track record of working towards extremely tight deadlines and responding to changing requirements
• Knowledge of recruitment processes suitable for delivering high level advisor recruitment
• An understanding of candidate attraction and the current methods used including social media and digital
• A good understanding of recruitment legislation and how this can impact upon decisions made
• Excellent relationship building skills with the ability to liaise at various levels in an effective manner
• Experience of managing, coaching and developing others to support development and achieve success (Essential)
• Excellent IT skills with the ability to use in-house systems and all general Microsoft functions

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Job description

Job Purpose:

To manage all customer queries and requests regarding the booking and planning of their travel arrangements in line with quality standards in order to ensure a positive customer experience that leads to customer satisfaction and retention.

Minimum requirements:

• Fluent written and verbal language skills in German and English ( Bilingual Essential
• Matric or International Equivalent of a Matric (Essential)
• Excellent verbal and written skills (Essential)
• Strong comprehension skills (Essential)
• Excellent Conversational Writing Skills (Essential)
• Advanced computer literacy - ability to speedily navigate various screens and systems effectively (Essential)
• Minimum 9 months customer service experience servicing individuals in German (Essential)
• Previous Contact Centre Experience (Desirable)
• Travel/aviation/tourism industry experience (Advantageous)
• Experience working with international clients / customers (Highly Advantageous)