German Speaking Customer Service Agent at Webhelp SA

Job description

Job Purpose:

To manage all customer queries and requests regarding the booking and planning of their travel arrangements in line with quality standards in order to ensure a positive customer experience that leads to customer satisfaction and retention.

Minimum requirements:

• Fluent written and verbal language skills in German and English ( Bilingual Essential
• Matric or International Equivalent of a Matric (Essential)
• Excellent verbal and written skills (Essential)
• Strong comprehension skills (Essential)
• Excellent Conversational Writing Skills (Essential)
• Advanced computer literacy - ability to speedily navigate various screens and systems effectively (Essential)
• Minimum 9 months customer service experience servicing individuals in German (Essential)
• Previous Contact Centre Experience (Desirable)
• Travel/aviation/tourism industry experience (Advantageous)
• Experience working with international clients / customers (Highly Advantageous)