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  • Posted: Apr 26, 2017
    Deadline: Not specified
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    Webhelp South Africa, Customer Experience Innovators We believe that creating a better customer experience delivers improved revenues, reduced costs and more loyal customers. That's why our blue-chip clients trust us to deliver excellent experiences to their customers. Established in 2013, we have 2 experience centres in South Africa with ambitions to grow...
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    German Speaking Customer Service Agent

    Job description

    Job Purpose:

    To manage all customer queries and requests regarding the booking and planning of their travel arrangements in line with quality standards in order to ensure a positive customer experience that leads to customer satisfaction and retention.

    Minimum requirements:

    • Fluent written and verbal language skills in German and English ( Bilingual Essential
    • Matric or International Equivalent of a Matric (Essential)
    • Excellent verbal and written skills (Essential)
    • Strong comprehension skills (Essential)
    • Excellent Conversational Writing Skills (Essential)
    • Advanced computer literacy - ability to speedily navigate various screens and systems effectively (Essential)
    • Minimum 9 months customer service experience servicing individuals in German (Essential)
    • Previous Contact Centre Experience (Desirable)
    • Travel/aviation/tourism industry experience (Advantageous)
    • Experience working with international clients / customers (Highly Advantageous)

    Method of Application

    Interested and qualified? Go to Webhelp SA on www.linkedin.com to apply

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