Detailed Description
- Implementation of strategy and operating model
- Contribute to the development, planning for and implementation and take joint accountability for the strategy and operating model of the Payroll & Benefits Department partnering with the Senior Manager: Cash & GL Operations in response to the business model and Mutual & Federal strategy.
- Establish an aligned Balanced Scorecard focused on the implementation, measuring and management of the Finance Operations strategy.
- Contribute to determining the business value chain for the Finance Operations Department and ensure that this value chain is aligned and integrated with the Finance Division value chain.
- Design, implement and manage a fit-for-purpose payroll framework.
- Design, implement and manage a fit-for-purpose employee benefits framework.
- Design, implement and manage a fit-for-purpose staff trusts framework
- Best-practice Service Delivery
- Actively implement and monitor service practices to determine the status of customer service and relations
- Proactively identify and implement changes required in customer service and relations
- Develop customer solutions (process, product, systems) to address changing service requirements, implement customer centric strategies and ensure customer satisfaction
- Manage effective SLA’s with internal and external stakeholders.
- Provide professional services; where expectations are managed
- Financial and corporate governance to ensure efficiencies
- Contribute to the development and implementation of fit for purpose budgets.
- Budget by weighing up costs and risks pertaining to workforce, technology, materials and equipment used
- Effective budgetary compilation and control
- Manage vendor relationships, and budgets associated with projects
- Keep within budget constraints for an annual period, monitor planned vs. actual, and report on cost efficiency
- Take accountability for the management of business related risks within own area.
- Operate within agreed mandates as documented in the business rules
- Drive continuous improvement to ensure optimisation and best practice
- Streamline and integrate existing business processes and systems
- Keep up to date with Best Operating Practice
- Identify, prioritise, develop business cases for, present and execute Best Operating Practices
- Create collaborative relationships with other departments to determine internal and external process improvements designed to enhance the customer experience and value
- Optimise departmentalperformance through targeted business intelligence to ensure that it becomes the primary way of driving performance and execution
- Evaluate and implement new systems and best operating practices
- Best-practice people practices
- Empower Level 2 emergingleaders and specialists to achieve technical excellence and innovation
- Define and benchmark competitive performance measures
- Create an alignedbalanced scorecard of operational measures in order to optimally mange performance
- Ensure the department, section or specialist function is adequately resourced and has recruitment, retention and HR development plans in place
- Ensure that all the team members consistently discharge their duties.
- Implement and manage a People Capability plan that ensures that the department has the human resources and skills required to deliver on the strategy for the short-, medium- and long-term.
- Identify, attract, appoint, grow, engage, reward and retain top talent to drive operational execution.
- Manage poor performance constructively and decisively
- Demonstrate leadership behaviour of personal involvement, commitment and dedication to the business area in support of the organisation’s culture.
- Communicate a meaningful operational context to apply people best practice, fostering an environment of continuous learning and improvement.
- B Comm (Honours)
- Completed articles an advantage
- 7 years’ experience in payroll and benefits of which at least 3 years must have been at a management level
- 3 years’ experience in the management of people
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