Address​Mutual & Federal Building 75 Helen Joseph Street Johannesburg
About Mutual & Federal
Mutual & Federal is the oldest short-term insurer in southern Africa with a history that dates back more than 180 years. As one of the leading players in southern Africa’s short-term insurance landscape, we are justifiably proud of our tradition of service and quality, as well as our range... read more of products - which are amongst the best on offer anywhere in southern Africa. Mutual & Federal employs more than 2 300 highly-skilled and committed people through our growing network of branches in southern Africa. We believe that service is about continuity and training, which is why we are proud to have a core of specialised staff that has been with us for more than 25 years; people that have a deep understanding of our company, its products and just what our clients need.
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Establishment and management of the Project Office Capability
Plan for, implement and take accountability for the strategy and operating model of the IT Proje
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Act as technical advisor by educating brokers, client and staff about claims processes and procedures.
Build and maintain relationships with relevant stakehol
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Troubleshoot technical problems with digital support environment for resolution (where necessary).
Actively participate in the testing and deployment of new r
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Detailed DescriptionCore to the role is the accurate interpretation of financial performance and analysis of capital and risk with active participation in the Exco and other Committee
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Detailed Description
Implement and take accountability for the, operational framework and processes, of the complaints management function, partnering with the Manager: Risk, Compl
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Detailed Description
Plan for, implement and manage the Claims Strategic Plan within designated area
Reduce / maintain claimown damage claims costs
Act as technical advisor by ed
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Provide and/or facilitate delivery of legal advice, guidance and support to enable the business to achieve its business imperatives.
Manage the delivery of li
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Answer telephone and email queries from the brokers, based on updated logs
Update e-log notes
Prepare payments file on successful recovery
Finalise claim as
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To effectively drive and deliver on the segmented model portfolio thus ensuring performance targets are achieved in line with the M&F business strategy.
D
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Contribute to the development of business by enhancing customer satisfaction.
Accurate & complete documentation of customer data leading to reduced rework
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To effectively drive and deliver on the segmented model portfolio thus ensuring performance targets are achieved in line with the M&F business stra
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To provide quality administrative support
Quality service delivery
Continuous improvement to ensure good quality
Cost control and governance adher
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Implementation of strategy and operating model
Contribute to the development, planning for and implementation and take joint accountability for the st
Job description
Detailed Description
Establishment and management of the Project Office Capability
Plan for, implement and take accountability for the strategy and operating model of the
Job descriptionDetailed Description
Conduct research on regulatory and market trends
Identify new and emerging regulatory trends
Communicate regulatory developments to team and relevant stakehold