Negotiator:Recoveries at Mutual & Federal

Job description

Detailed Description

• Answer telephone and email queries from the brokers, based on updated logs
• Update e-log notes
• Prepare payments file on successful recovery
• Finalise claim as per RECOVERIES standard – Update log – Update broker – Finalise on BPM and financial system
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
• Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.)
• Align own behaviour with the organisation culture and values
• Achieve own performance objectives
• Actively participate in own professional development and career path.
• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party

Job Requirements

• Matric
• Appropriate Insurance Qualification
• 3 years’ relevant Short Term Insurance Motor Recovery Claims experience

Minimum period required to perform productivity in this job: 1 Month

Additional Details

• Proactively suggest improvements in customer service and relations where applicable.
• Adhere to specified standards, policies, practices and procedures.
• Identify and recommend areas / ways to improve processes.

How To Apply

Kindly follow the recruitment process on IRec

Amount of Travel

Work At Home