Job Openings at Mutual & Federal

Job description

Detailed Description

• Answer telephone and email queries from the brokers, based on updated logs
• Update e-log notes
• Prepare payments file on successful recovery
• Finalise claim as per RECOVERIES standard – Update log – Update broker – Finalise on BPM and financial system
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
• Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.)
• Align own behaviour with the organisation culture and values
• Achieve own performance objectives
• Actively participate in own professional development and career path.
• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party

Job Requirements

• Matric
• Appropriate Insurance Qualification
• 3 years’ relevant Short Term Insurance Motor Recovery Claims experience

Minimum period required to perform productivity in this job: 1 Month

Additional Details

• Proactively suggest improvements in customer service and relations where applicable.
• Adhere to specified standards, policies, practices and procedures.
• Identify and recommend areas / ways to improve processes.

How To Apply

Kindly follow the recruitment process on IRec

Amount of Travel

Work At Home

go to method of application »

Job description

Detailed Description

• Provide and/or facilitate delivery of legal advice, guidance and support to enable the business to achieve its business imperatives.
• Manage the delivery of litigation support to the
• business and manage legal costs by being proactive in legal matters.
• Research and remain up to date with all legislative developments and advise business on aligning changes to business imperatives.
• Implement the Company’s legal risk management strategy for identifying and managing legal risks within the business.
• Demonstrate an understanding of the statutory and regulatory environment of the short term insurance industry.
• Ensure that contractual documentation and other legal documents are drafted, standardised, reviewed, interpreted and vetted.
• Represent the business interests by interfacing with and negotiating contracts and agreements with third parties, including financial institutions, clients, vendors and business partners as required.
• Undertake other duties and special projects as requested.
• Provide progress reports as requested.
• Manage an effective diary system
• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Resolve escalated queries and complaints and provide feedbackon matters resolved.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
• Develop and encourage strong team work
• Identify potential inter-departmental problems and escalate them to higher levels
• Engage regularly in team or group problem-solving
• Manage areas of critical compliance and actively manage non-conformance
• Identify, accumulate and analyse statistics that reflect on your team’s performance
• Continually assess the technical competence of your team and take steps to develop their knowledge and skill
• Ensure the work environment enables employees to “live” the organisation culture and values.
• Actively participate in own professional development and career path.
• Inducting people into the specific team and job related issues
• Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to area of accountability.
• Take accountability for the management of business related risks within own area.
• Operate within agreed mandates as documented in the business rules.
• Ensure adherence to organisational policies, practices and procedures.

Job Requirements

• LLB or equivalent plus articles
• Admitted as attorney or advocate
• 5 years post-qualification experience in insurance (either in practice or in the industry)

Additional Details

• Handling medium to high value or complexity litigation matters
• Manage the delivery of litigation support to business and manage legal costs by being proactive in legal matters
• Providing legal advice, guidance and support to enable business to achieve its business objectives
• Researching and remain up to date with legislative developments and advise business on aligning to changes
• Drafting/vetting medium to high complexity legal agreements
• Representing business interfacing with and negotiating contracts with third parties
• Assisting in projects to ensure legal compliance
• Accepts and lives the company values
• Accountable for service delivery through own efforts
• Collaborates effectively with others to achieve results
• Individually accountable for managing own time, tasks and output quality for periods up to 18 months
• Makes increased contributions by broadening individual skills
• Contributes to the appropriate management of legal risks within areas of responsibility
• Facilitates mitigating action and may initiate action self by training and fixing, especially where control breaks occur or are likely to occur
• Manage effective customer service and relations and drive service excellence
• Assists in shaping and influencing other stakeholders (OSTI/FSB)

How To Apply

Kindly follow the application process on Oracle

Amount of Travel

Work At Home