Jobs at Mutual & Federal

• Establishment and management of the Project Office Capability
• Plan for, implement and take accountability for the strategy and operating model of the IT Project Office, in response to the business model and Mutual & Federal strategy.
• Establish an aligned functional Balanced Scorecard focused on the implementation, measuring and management of the functional strategy.
• Determine the business value chain for the Project Office and ensure that this value chain is aligned and integrated with the M&F value chain.
• Responsible for defining all the structure, organisation, delivery strategy and schedule across all the Projects and Programmes, working with the Project and Programme Sponsors, Business Owners and Project and Programme Managers.
• Responsible for establishing the standard benefits management guideline and managing their delivery and communication in conjunction with the SSC.
• Continually assessing risk and associated mitigation strategies.
• Reporting to the SSC on the overall progress, benefits, costs, issues and risk in a timely manner of all projects in the organisation (Strategic and Non-Strategic Project).
• Responsible for the overall Cost Management within the Project Office.
• Responsible for the overall monitoring of the various Projects / Programmes Budget.
• Provide direction and leadership to the Project Office Management by co-ordinating all work, allocating Project Managers and Project Administrators to projects, ensuring awareness of responsibilities and monitoring the overall progress and commitments to successful delivery of the PMO projects.
• Support Project Managers and Project Administrators to address and resolve issues, risks and dependencies within and across projects, ensuring that appropriate escalations and contingencies are applied.
• Provide specialist guidance to project teams, particularly on project methodology, policies, tools and project governance requirements.
• Prepare current and accurate forecast of costs, cashflow, timelines and resource requirements and agree with the relevant governance structures (e.g. SSC, PMB etc).
• Provide administrative and project reporting functions to the SSC.
• Monitor compliance to the agreed baselines for the IT PMO requirements and on projects.
• Develop and maintain an up-to-date and consolidated Capacity plan for PMO projects, based on current and future demand for project resources.
• Implement appropriate management controls, governance and reporting against project budgets to enable appropriate decisions by relevant stakeholders.
• Monitor, and provide governance and reporting on the implementation of PMO project budgets, escalating relevant issues to the appropriate governance structures on time.
• Promote a project management culture within the organisation by coaching and advising colleagues and business customers on use of Project Methodology and Tools.

• Optimise customer service and relations to ensure customer attraction and retention
• Manage broker relationship
• Implement continuous improvements initiated
• Evaluate and implement new systems and best operating practices
• Adhere to all financial requirements and ensure cost efficiency through effective management of planned vs. actual
• Implement governance controls to effectively manage risks and potential returns.
• Implement optimised people practices in line with organisational guidelines, policies, culture and values

Job Requirements
Qualification & Experience

• 3 year degree/diploma (i.e. BA, BCom, Business Management) and / or Project Management degree or diploma.

• Project Management courses, e.g. MBP - managing by projects, etc
• PMBOK - exposure and understanding of PMBOK standards (project management courses reflecting the understanding/exposure)
• 5 years’ experience in project management of which at least 3 years’ should have been as a programme or portfolio manager in an IT environment
• 3 years’ experience in the management of people.

• Implementation of strategy and operating model
• Contribute to the development, planning for and implementation and take joint accountability for the strategy and operating model of the Payroll & Benefits Department partnering with the Senior Manager: Cash & GL Operations in response to the business model and Mutual & Federal strategy.
• Establish an aligned Balanced Scorecard focused on the implementation, measuring and management of the Finance Operations strategy.
• Contribute to determining the business value chain for the Finance Operations Department and ensure that this value chain is aligned and integrated with the Finance Division value chain.
• Design, implement and manage a fit-for-purpose payroll framework.
• Design, implement and manage a fit-for-purpose employee benefits framework.
• Design, implement and manage a fit-for-purpose staff trusts framework
• Best-practice Service Delivery
• Actively implement and monitor service practices to determine the status of customer service and relations
• Proactively identify and implement changes required in customer service and relations
• Develop customer solutions (process, product, systems) to address changing service requirements, implement customer centric strategies and ensure customer satisfaction
• Manage effective SLA’s with internal and external stakeholders.
• Provide professional services; where expectations are managed
• Financial and corporate governance to ensure efficiencies
• Contribute to the development and implementation of fit for purpose budgets.
• Budget by weighing up costs and risks pertaining to workforce, technology, materials and equipment used
• Effective budgetary compilation and control
• Manage vendor relationships, and budgets associated with projects
• Keep within budget constraints for an annual period, monitor planned vs. actual, and report on cost efficiency
• Take accountability for the management of business related risks within own area.
• Operate within agreed mandates as documented in the business rules
• Drive continuous improvement to ensure optimisation and best practice
• Streamline and integrate existing business processes and systems
• Keep up to date with Best Operating Practice
• Identify, prioritise, develop business cases for, present and execute Best Operating Practices
• Create collaborative relationships with other departments to determine internal and external process improvements designed to enhance the customer experience and value
• Optimise departmentalperformance through targeted business intelligence to ensure that it becomes the primary way of driving performance and execution
• Evaluate and implement new systems and best operating practices
• Best-practice people practices
• Empower Level 2 emergingleaders and specialists to achieve technical excellence and innovation
• Define and benchmark competitive performance measures
• Create an alignedbalanced scorecard of operational measures in order to optimally mange performance
• Ensure the department, section or specialist function is adequately resourced and has recruitment, retention and HR development plans in place
• Ensure that all the team members consistently discharge their duties.
• Implement and manage a People Capability plan that ensures that the department has the human resources and skills required to deliver on the strategy for the short-, medium- and long-term.
• Identify, attract, appoint, grow, engage, reward and retain top talent to drive operational execution.
• Manage poor performance constructively and decisively
• Demonstrate leadership behaviour of personal involvement, commitment and dedication to the business area in support of the organisation’s culture.
• Communicate a meaningful operational context to apply people best practice, fostering an environment of continuous learning and improvement.

• B Comm (Honours)
• Completed articles an advantage
• 7 years’ experience in payroll and benefits of which at least 3 years must have been at a management level
• 3 years’ experience in the management of people