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Founded in April 2004, Intelligent Debt Management (IDM Group), has established itself as South Africa’s leading and largest debt management company. IDM operates from a centralised office in Cape Town, South Africa, from which more than 350 employees service clients nationally. IDM offers comprehensive advice and a host of highly effective debt relief...
Job description
As the industry leader and owner of DebtBusters, South Africa’s largest Debt Counsellor, IDM believes passionately in the role of debt counselling for all over indebted South Africans.
We have a fast-paced, innovative and entrepreneurial culture. Our business is dynamic, ever-changing and strategically focused.
The IDM Group is currently seeking a Client Service Manager, who will be responsible for managing our client service and retention teams focused on segmented (Asset) clients. The Client Service Manager will lead the client service and retention teams towards achieving client retention, collections ratio and proactive needs-based client management. The ideal candidate will participate in IDM management meetings, and contribute to the strategic direction of our group, as well as manage a number of teams on a daily basis and contribute to the success of team leaders by actively coaching them. The candidate must be highly efficient, energetic, motivated and ambitious.
Key Responsibilities:
This exciting position will involve:
Key Requirements:
Key competencies
Key Performance Areas
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