Claims Technician at Glacier by Sanlam

Job description

Job purpose

The Claims Technician is responsible for managing and handling non motor and third party claims.

Key outcomes

The following outcomes will be expected to be achieved by the Claims Technician.

CLAIMS : NON MOTOR OWN DAMAGE

• Appoint assessor when applicable
• Arrange and manage the assessment process
• Arrange and manage the repair process where applicable
• Submit notification to Insurer with the relevant supporting documentation
• Obtain settlement quote/confirmation and advise client
• Liaise with Underwriter regarding any changes to the policy
• Escalate outstanding claims

LIABILITY CLAIMS : NON MOTOR

• Advise Insurer regarding potential losses
• Escalate to Claims Manager
• Submit relevant supporting documentation to Insurers
• Notify relevant parties with regards to Employment Practices Liability Claims

LIABILITY CLAIMS : THIRD PARTY

• Advice Insurer of potential third party claims
• Request quotes from third party
• Submit relevant supporting documentation to Insurers
• Update CIMS (estimates)

CLAIMS : GENERAL

• Register all new claims
• Verify that cover is adequate and premiums are paid
• Submit claim to the Insurer and advise client on status
• Update CIMS (estimates, status, settlement amount)
• Escalate rejected claims to broker/director

Qualifications and experience

• Matric/Grade 12
• 3 years’ experience within a broking short term insurance environment
• RE
• FAIS competent - registered representative status preferable
• Ability to communicate fluently (verbal and written) in English

Competencies

• Client service orientation
• Communication skills (both written and verbal) in English
• Relationship building
• Interpersonal skills
• Analytical thinking and problem solving
• Attention to detail
• Adaptability
• Teamwork
• Planning and organising
• Follow-Up

Attributes

• Honesty, integrity and respect
• Positive, enthusiastic attitude
• Ability to thrive under