Chief Information Officer at Development Bank of Southern Africa (DBSA)

Job Description

The CIO is responsible for leading and building a high performing team that will execute on the ICT Strategy. The CIO will also create an enabling environment and inculcate the values of the organization.

Strategic Focus & Functions

Key Responsibilities

• Aligning the ICT Strategic plan to the DBSA overall strategy including the new Operating Model.
• In collaboration with the Group Executive: Corporate Services set the ICT strategic approach.
• Review and update ICT three year strategy annually and keep up with global trends.
• Align King IV principles in all ICT processes.
• Provide assurance to the Audit and Risk Committee (ARC) on ICT regulatory and compliance aspects.
• Consults with the executive and senior management to identify and prioritise the information technology needs of the DBSA.
• Develops, coordinates, guides and maintains ICT systems strategic and operational plans in support of the overall DBSA.
• People Management Functions
• Provide direction and leadership to ensure the execution of the ICT Strategy and Operational Plan
• Develop and build talent in the ICT Cluster, recruit critical roles.
• Take overall responsibility for the implementation of the Human Capital Strategy in the Cluster.
• Contribute to building synergies and cooperation across Divisions in the Bank.
• Manage performance of the ICT Managers and key Specialists.
• Introduce a matrix model reporting
• Enable the ICT environment for people to thrive.
• Drive and live the DBSA culture and values.
• Break silos and drive integration within ICT
• Entrench the practice of effective Performance Management.
• Promotes and oversees relationships between DBSA ICT resources and external entities (e.g. Agencies, government, vendors and other client organisations.)
• Operational focus
• Planning & deploying information security mechanisms & ensure compliance with the relevant regulatory frameworks & authorities through researching, developing & implementing an information security policy to maintain information security.
• Provide relevant reports to all appropriate stakeholders
• Lead and direct IT systems and processes in respect of IT regulatory and compliance including King IV.
• Drive the cyber security programme to achieve its intended purpose.
• Managing the service providers and vendors to achieve value for money
• Evaluates alternatives, performs appropriate cost benefit analysis and recommends solutions balancing costs and acceptable risks.
• Maintain contact with ICT suppliers and maintains knowledge of current/future technology, equipment.
• Negotiates all ICT acquisition contracts, soliciting involvement and participation of other management team members as appropriate.
• Develops and maintains an annual operating and capital budget for network information and technology systems operations
• Achieve cost effectiveness, reliability, Customer Service consistency & Innovative solutions.
• Developing and maintaining an enterprise-wide data recovery and security plan to ensure timely and effective restoration of ICT services in the event of a disaster.
• Build a good and healthy relationship between internal stakeholders: ARC, Board members, GE’s. External stakeholders: vendors and service providers.

Key Interfaces

• CEO
• GE: Corporate Services
• Audit & Risk Committee (ARC)
• Relevant divisions: Risk, Compliance and Audit
• Business unit managers
• Regulators
• External Service providers & vendors
• Expertise & Technical Competencies The incumbent should have demonstrated the following competencies:
• Policies & Procedures
• Is able to evaluate existing policies and procedures in terms of their suitability in light of the broader business agenda.
• Has sufficient sector expertise to be able to scan the market to obtain examples of best practice in own area of specialism.
• Can develop new policies and procedures where required, aligning them with DBSA strategy and appropriate legislation.
• Project Management
• Defines, plans and manages large and/or strategic projects, including those with a high degree of technical complexity, with impacts across the organisation and/or with national implications.
• Assembles and leads diverse and multi-disciplinary teams, ensuring maximum effective resource utilisation.
• Successfully manages substantial project budgets, and reports directly to senior managers on the progress and results of projects.
• Identifies complex issues that need escalation and proposes appropriate corrective actions.
• Customer Service
• Anticipating, meeting and exceeding the needs and expectations of customers. This implies working together with customers to build long-term relationships and focusing one’s efforts on delivering increased customer value. A customer may be an external customer, or an internal customer/colleague within DBSA.
• Achievement orientation
• A concern for working well or for surpassing a standard of excellence.
• The standard may be one’s own past performance (striving for improvement); an objective measure (results orientation); outperforming others (competitiveness); challenging goals one has set, or even what anyone has ever done (innovation).
• IT Security
• Demonstrates expert knowledge of law, regulation and policies, and interprets policies and standards.
• Mitigates threats and serious security incidents at the enterprise level.
• Knows how to develop and implement emergency policies and procedures, including the defining of individual roles and actions to be taken.
• IT Business Analysis
• Based upon a deep and broad knowledge of DBSA's business processes, able to recommend the
• implementation of large scale technological solutions to improve operational effectiveness.
• IT Network & Securities
• Broad and thorough knowledge of network and security compliance.
• Aware of external technological advancement and how they may be applied within DBSA, to test the
• efficiency of disaster recovery procedures with respect to IT so that the networks and systems can be
• reinstated in a timely manner.
• IT Applications
• Demonstrates expert knowledge of IT infrastructure theory and concepts
• Aware of external technological advancements and how they may be practically applied within DBSA
• IT Strategy & Planning
• Able to develop a larger vision for the IT function and able to develop an integrated IT plan across the
• organisation covering all IT systems.
• Can report on best practices at the highest level of the organisation and develop best of breed plans to drive through the organisation.
• Able to develop best practices for applying IT solutions for functions by anticipating their needs and identifying areas that can be transformed through IT support.
• Required Personal Attributes Value Alignment Competency Competency Descriptor
• Service orientation
• Customer service orientation Works in partnership with the customer in order to build a trusted relationship
• Integrity Acts on values when significant cost or risk is associated with doing so
• Shared vision Developing others Gives feedback to encourage on-going development
• Leading & managing change Builds sustainable business and organisational capacity to embrace and thrive on change
• Innovation Strategic & innovative thinking Translates bold goals and visionary new strategies into executable business plans
• Conceptual thinking Creates new concepts that are not obvious to others and not learned from previous education and experience to explain situations or resolve problems
• Integrity Interpersonal understanding Displays an in depth understanding of the on-going reasons for a person’s behaviours or responses
• Teamwork & Cooperation Takes action to build team spirit and effectiveness
• High performance Driving delivery of results
• Works towards a strategic business opportunity
• Leading & empowering others Inspires and empowers others