Admissions Consultant at iXperience

Job description

Why this is an incredible opportunity

This role is perfect for an ambitious and passionate customer services specialist who wants to rev up their career by experiencing first-hand what it is like to be part of an energetic and extremely fast-growing company.

We are a new and quickly developing team which means that you are going to get to know the business well very quickly. Your role will be essential in increasing the value of our product offering by supporting our customers through the admissions pipeline.

One of our goals is to build the most revolutionary and accelerated education spaces anywhere in the world. This means putting a lot of time into ensuring we only hire people with exceptional potential and creating the best working environment possible. You’ll be perfect for this role if you’re someone who wants to work as part of an energetic team of the most ambitious and driven people around.

Why join iXperience?

• Be an early joiner of a pioneering global startup, with huge room to grow in the company.
• Experience the excitement and learn from being part of an incredibly fast-growing young company.
• Be part of a team whose mission is to make a very real difference in the world.
• Enjoy the agility and flexibility offered by a startup culture. A sociable, relaxed and friendly work environment (where creative juices flow just as much as the coffee does).
• Make a real impact on the business and experience a steep learning curve with huge opportunities to grow and develop.
• Receive a competitive salary and bonus structure. Since you will be playing a key role in making us successful, it is only right that you share in the rewards of our success.
• Enjoy working in the most collaborative space in Cape Town, right at the Waterfront, with effortless parking, coffee on demand, weekly free team breakfasts, regular Friday afternoon drinks and flexible working hours.

Your role as part of the iX team

You are a high-energy, people-loving individual with a passion for education and the ability to guide prospective students through our admissions process. You are also a natural influencer who is able to sell and support our products proactively. You are driven, personable and comfortable with communicating telephonically and with a variety of people from different cultures on a daily basis.

Please note that this role will require you to work outside of the usual nine to five office hours. Our customers are predominantly US-based and you will, therefore, be working in line with US time zones (evenings).

Specifically, what you will achieve

• Become an integral and trusted member of the business team; have a direct impact on business success with your ability to provide world class customer support by increasing the number of customers that move through the sales funnel.
• Be responsible for proactively lead-nurturing through interactions with prospective students across a variety of communication mediums to achieve quarterly sales goals.
• Advise and assist students in achieving their educational goals
• Being an expert in the iXperience product and admissions processes
• Contribute to the iXperience customer support knowledge base
• Support iXperience community initiatives during the running of the programs

You’ll need to be pretty awesome at these things

• People focused; truly and genuinely driven by a desire to provide first-rate customer service, be motivated by making personal connections with our customers and maintain a professional persona at all times.
• Resilience; working outside of normal office hours means that this role, more than any other in our business, needs a person who can still feel like part of a team, even when they don’t spend all day, every day in the office.
• Excellent critical judgment; able to make good decisions, be trusted, respected and dependable, be proactive and responsive, ask the right questions, raise flags at the right time, able to prioritize and plan workloads for the team.
• Mindfulness; be considerate of the implications of your work, really care about what you are doing and the impact of your contribution.
• Smells like team spirit; we are all contributing to the same vision and goal, so be a great individual contributor but be more motivated by supporting the team to achieve - we only win if the team wins - see the impact of your own work and positively influence and help the work of others.
• Don’t be a wallflower; get stuck in, execute, generate ideas, have an impact, don’t just sit back and be a shrinking violet.

The nitty gritty - you’ll also need to be able to tick all these boxes

• A matric exemption certificate and a relevant tertiary qualification with a grade average of 70% or higher.
• Ability to work independently with little direct management, as this role will require you to work outside of ordinary office hours, in line with US time zones where our customers are predominantly based.
• Extensive experience in a customer facing role, which includes telephonic and email communication with prospective customers.
• Experience in using online sales/CRM systems, e.g. SalesForce/HubSpot.
• Excellent written communication and technology skills, and the ability to be professional at all times.
• The nice-to-haves - we’ll let these slide if everything else fits
• Ideally, you will have 2+ years’ experience in a role where international students were your customer base.
• You are able to demonstrate a keen passion for innovation and disruption in the education space.
• We will consider you if you have less work experience, but you need to live and breathe customer service and understand the impact that it has on our business.
• Startup experience. Sometimes our priorities change so you've got to be comfortable with ambiguity, be able to wear lots of hats and adapt easily as we continue to grow.

If this sounds exciting to you and you have considered the unconventional hours that this role requires, apply below and tell us why you’re interested in joining us.