Outlet Supervisor at Fairmont Hotels & Resort

Job description

Summary Of Responsibilities

• Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:
• Daily supervision, coordination and direction of all colleagues.
• Maintaining high staff morale and team spirit within the department.
• Leading and coaching all colleagues and leaders in the department.
• Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs.
• Establish and implement 5 star service levels.
• Create and implement colleague-training initiatives.
• Implementing service standards.
• Creating and implementing a preventative cleaning and maintenance program.
• Adhere to all budget guidelines.
• Work together with the culinary & stewarding team to ensure that all food service meets or exceeds guest expectations and to promote teamwork as a strong component of the daily service culture.
• Creation and implementation of guest preference programs.
• Monitoring and continued development of Food & Beverage controls.
• Control and analyzes the level on the Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipment, Grooming Standards, Conduct Training, Promotional Plans, Interviewing, Employee Orientation, Job Performance Management,
• Participate in service as necessary in accordance with restaurant needs
• Control stocks for daily use in the Outlet to ensure service requirement of the are met
• Create and innovate new ideas and promotion to generate revenue
• Liaise with Food & Beverage Management to ensure exceptional work standards
• Ensuring Safe and Healthy work environment
• Maintain the Outlet’s cleanliness as well as ensuring all maintenance needs are looked after.
• Participate in the preparation of the Food and Beverage department budget and goals
• Schedule guest reservation and arrange for private functions or special events
• Attend and participate in the daily Food and Beverage meetings
• Check opening and closing duties assigned to all the colleague
• Maintain staff log book up dated
• Conduct pre-meal briefing
• Track and compile daily, monthly, yearly sales reports
• Ensure that the outlet maintain the high quality service standard are implemented
• Perform daily checks on staffing level, quality control, maintenance and cleanliness
• Participates in the Duty Manager Program
• Other duties as assigned

Qualifications

• Previous Food and Beverage leadership experience preferred
• Previous Point of Sale system experience required
• Computer literate in Microsoft Window applications required
• University / College degree in a related discipline preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Physical Aspects of Position (include but are not limited to):
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 25 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in South Africa.