Receptionist at Indwe Risk Services

Job description

MINIMUM REQUIREMENTS

EDUCATION

• Matric
• Certificate in Office Administration or relevant qualification an advantage

EXPERIENCE

3 years experience as a receptionist in a professional establishment.

SKILLS

• Computer Literacy
• Communication (verbal and written)
• Time management
• Planning and organizing
• Switchboard Operation Skills

KNOWLEDGE

• Basic Administration
• Indwe’s mission, vision and values
• Organisational Awareness (Structures, Role Players etc)
• Indwe policies and Procedures

PERSONAL ATTRIBUTES

• Interpersonal effectiveness
• Service excellence
• Ability to effectively adapt to change
• Attention to detail
• Self motivated
• Committed
• Assertiveness
• Resilience
• Frontline appearance
• Professionalism
• Ability to work under pressure
• Work according to set policies and procedures

Key Performance Outputs

• Acknowledge and receive walk in clients
• Receive all clients (walk-in and telephonic) professionally
• Make the correct referrals.
• Professionally attend to all switchboard calls
• Answer calls
• Accurately direct calls once answered
• Accurate message forwarded to the correct person
• Lines / switchboard tested daily
• Ensure a tidy and welcoming reception environment
• Ensure that the reception area is neat, presentable and comfortable
• Ensure that there is reading material (magazines/ newspaper)
• Ad hoc task
• Register incoming mail and messages daily and ensure that these are signed for
• Professionally type documents as and when requested
• Perform ad hoc tasks as and when required to do so