IT & PBX Technician at CallCabinet Corporation

Job description

The Role:

CallCabinet SA is looking for a Junior IT & PBX Technician with a minimum of 1 year experience supporting multiple PBX installations and support, as well as a basic IT knowledge.

• Good knowledge working with server hardware, voice equipment and telephony.
• CallCabinet software and hardware installations
• Administrating and supporting of the above mentioned
• Maintaining of procedures, best practice and guides for installations and support
• Resolve customer technical and non-technical inbound calls and emails in a timely manner
• Provide professional customer service at all times
• Escalate any 2nd Line Technical faults or other problems that may impact on service delivery immediately
• Check and update client information within the relevant systems following contact
• Provide internal administrative support where necessary
• Supporting continuous development of product, processes and practices
• Keeping up with current technology to support colleagues through knowledge sharing

Job Requirements:

• Essential: A good working understanding of Windows and general pc maintenance and installations. Proficient in Microsoft Office, Skype and the ability to learn quickly.
• Advantageous: Knowledge and experience working and installing of PBX systemstelephony

Skills:

• Excellent written and verbal communication and problem solving skills
• Ensure customer excellence and a brand advocate at all times.
• Ability to multi-task and prioritise workloads to meet deadlines
• Be a Team player with a positive attitude. Must be able to work closely with the technical team providing guidance, assisting with call requests, troubleshooting and escalations
• Able to work under pressure and deliver to deadlines
• Excellent time keeping and time management skills
• The ability to work with a helpdesk
• Installation and basic administration of Windows 7 Pro and Windows Server 2012 STD
• Have an understanding of basic networking and telephony