Business Solutions Manager at CSG International

Job description

Location: Johannesburg

Role Purpose & Scope
As a Business Solutions Manager you will be required to lead a team of business consultants and solution architects in assisting clients in solving business problems using technology solutions. Through the use of products and industry knowledge you will analyze customer/business requirements, propose technical solutions, interface with multi-disciplinary onshore and offshore teams, and in the process achieve the required goals and objectives.

Primary Responsibilities

• Plan, coordinate, and supervise all activities related to the analysis, design, and implementation of organizational information systems and software applications.
• Responsible for maintaining, supporting, and upgrading existing systems and applications.
• Perform a principle consultant role assuming overall responsibility for defining a solution that matches client’s business needs
• Meets with clients to gather, analyse and document business requirements and produce system requirements
• Provides leadership and guidance both internally and in providing solutions to CSG’s business clients
• Participates in pre-sales activities using personal presence and product knowledge
• Facilitates and demonstrates system functionality to clients
• Estimates scope of consultant and/or architect effort and accurately estimates development time required for completion
• Guides the project team through implementation and testing of the system requirements
• Reviews test plans and test cases to ensure coverage of system requirements
• Primary contact point for client’s business interests and works toward resolution of issues
• Acts as a point of contact for information, support, direction and leadership for other business analysts, core product management teams and shared development team
• Provides leadership to the project team and client on the impact of market and regulatory changes and the future directions of the core products
• Responsible for delivering feedback to the core product teams to ensure that future releases of the products meet the ongoing needs of the client/business
• Responsible for decisions which require considerable independent judgment
• Works independently and collaborate with peers when necessary
• Prevents erroneous decisions which will result in serious impacts to project costs and customer commitments

• Spearheads product marketing and product development (as and when required)
• Manages a team of direct reports who drive service lines in the analysis and design area
• Works with the Delivery Manager/Director to define overall recruiting needs and expertise in their domain and to establish professional development needs for practitioners in the consulting area
• Mentors and guides the greater business consultant and architecture team

Desired Skills & Experience

• Bachelor Degree or Diploma in Information Technology, Computer Science and/or Telecommunications

• Minimum 8 years of experience as a business or software consultant in the telecommunications industry
• 3-4 years’ leadership or management experience advantageous
• In-depth understanding of customer needs and general impact of changes in business environment and industry trends. In-depth understanding of client’s industry (wireline, wireless, data services, cable systems, pre/post-paid business models etc.)
• Strong analytical and problem solving skills
• General understanding of project management disciplines to ensure primary responsibilities are completed within accepted standards and templates
• Highly developed communication and facilitation skills for demonstrations, presentations, consulting with clients, and influencing others
• Works independently and collaborates with peers when necessary
• Knowledge and experience in working with agile teams would be advantageous