Human Pharma Training Manager at Boehringer Ingelheim

Job description

Description

To determine, create, co-ordinate and implement effective training programs for the South African OPU in alignment with the strategic imperatives of the business. Design, develop and implement a comprehensive sales and product training plan that supports the sales & marketing objectives of the organization. Enhance, lead and deliver the sales and product training to new sales representatives and ensure that high standards are maintained in the established sales representatives. Monitors effectiveness of training techniques and the suitability of the training programs. Provide new training approaches / models to enhance and supplement customer engagement techniques towards building a strong customer facing function. Fundamental OPU Training Needs:

Induction Training- Ensure representatives are educated and trained in the correct way to ensure their optimal performance in alignment with the company standards
Ongoing Training Needs

Duties & Responsibilities

• Designs the strategic training plan according to the business needs and development requirements.
• Accomplishes sales and product training objectives by orienting, training, assigning, scheduling, coaching and counselling.
• Communicates performance expectations; planning, monitoring, appraising, and reviewing contributions.
• Achieves training's operational objectives by contributing information and recommendations to the OPU's strategic plans and reviews.
• Prepares and completes action plans, implementing production, productivity, quality, and customer-service standards.
• Solve problems, identify trends, determine sales training system improvements, and implement change.
• Meets sales and product training's financial objectives by forecasting training requirements.

Determines training requirements by:

• Studying sales and marketing strategic plans and current sales results.
• Meeting with sales managers.
• Reviewing training and coaching.
• Evaluating training effectiveness.
• Ensure all training materials are created by the relevant internal colleagues responsible for the specific element of training - well in advance of each training intervention
• Keep updated records of all performance by all involved in the training programmes throughout the year
• Drafts training materials for individual and group workshops in conjunction with line managers.
• In field observation and feedback to line manager
• Develops resources by using the information systems available; maintaining resources and databases; reinforcing interactive and integrated support systems.
• Utilize and develop Online/E Learning product and sales training modules to ensure effective training platforms.
• Coordinate with META Training COE's to establish continuous product learning source to enhance field force product knowledge.

Requirements

• Bachelors Degree
• Good training methods / coordination skills / Modern knowledge of trainingStrong knowledge of international regulations/guidelines concerning GDP/GMP and Quality Assurance
• Sales or Marketing Experience in the Pharmaceutical Industry
• Fluent written and spoken understanding of English

Competencies critical for success of this job

• Passion for performance and Quality
• Proven ability to work and coordinate cross-functionally
• Interpersonal and communication skills
• Effective training cost management skills
• Strong examples of implementing innovative business approaches
• Strong influencing and negotiation skills
• Confident and effective customer networking skills
• High energy and self-driven
• Able to balance autonomy with team work
• Emotional Intelligence
• Positive demeanour.
• Interpersonal and communication skills.
• Detailed oriented.
• Training skills.
• Driver’s license