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Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage r...
Job description
Role Purpose
Ensure that the Operations Team delivers a high quality service to internal stakeholders and brokers, allowing LOB’s to focus on core underwriting functions. Ensuring that submissions and policy loadings are timely, complete and accurate providing quality policy and financial information.
Management of the Johannesburg based operations team, ensuring that the team has clarity of roles and responsibilities and is empowered and accountable for results. Provide leadership, mentorship and identify training requirements for the team. Ensuring that the team is adequately resourced and optimally structured across lines of business. Ensure a culture of pride and superior service is instilled in the team. Ensure clear processes, time standards and quality expectations are agreed with stakeholders, clearly defined, documented and communicated and that performance is measured against these standards, shared with stakeholders and corrective actions are taken where required.
Optimise the use of Group resources to ensure maximum efficiency including regular contact with Group Operations, outsource service partners and IT to ensure that we are leveraging relevant systems and applications, outsource service centres and best practice processes and maximising efficiencies.
Ensure that the operational aspect of submissions, premium bookings, policy and endorsement issuance, SASRIA issuance and filing are accurate and within agreed processes and time standards.
Develop positive and effective working relationships with internal stakeholders including regular meetings with underwriting, finance, credit control and claims ensuring regular communication and co-operation.
This role reports directly to the CEO, however will also have indirect reporting into the line of business heads, the CFO and E&A Operations structures.
Key Responsibilities
Desired Skills and Experience
Qualifications
Experience
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