Airport Services Supervisor at Cathay Pacific Airways

Job description

Job level: A

Reporting to: Airport Services Manager

Location: Johannesburg, South Africa

Number of positions: 1

Employment Type: Permanent

Main Roles And Responsibilities

• Safety First, Quality Always
• Rigorously execute corporate safety, security and quality policies to ensure the station, staff and suppliers are fully compliant with all regulatory requirements and quality standards
• Achieve absolute operational integrity with zero safety defects and security infringements
• Operational Excellence
• Lead the team to achieve operational excellence being on time and error free
• Support the Manager on Duty and Airport Services Manager to implement innovative ideas and proactively strive to do things differently and better in all aspects of the business and operations
• Outstanding Product and Services
• Ensure the team effectively utilise products and services to provide the highest possible quality of experience for our customers across all touch points
• Crisis Management capability and preparedness
• Familiarity with all contingency plans and manual fall-back procedures to meet the required standards
• People and team
• Motivate and inspire the frontline team (suppliers included) to enable supportive and collaborative teamwork
• Support the on-boarding process and probation of new hires (suppliers included

Qualifications And Experience

• Post-secondary education
• High school graduation as a minimum
• Good command of written and spoken English with the local language an advantage
• At least 3 years solid Customer Service experience, preferably in airlines or airport services
• Ability to work independently with good decision-making skills
• Self-motivated and committed leader who enjoys teamwork
• Very strong customer service mentality with strong interpersonal skills
• Sound technical knowledge and capability (multi-skilled) to perform each airport job function (required to pass all training arranged by department and AHQ)
• Thorough understanding of Company policies and procedures as well as required local and international regulatory procedures
• Ability to handle and different operational mode such as normal operations, disruption, Emergency & Accident and contingency situations

Please note: all applicants should be South African citizens or have the right to live and work in South Africa