Practice Development Manager at Old Mutual South Africa

Job description

Business Portfolio: Personal Finance

Theme of Work: Operational

The appointment will be made from the designated group in line with the Employment Equity Plan of

Old Mutual South Africa and the specific business unit in question.

I understand and accept that, by applying for this role, I authorise Old Mutual, in its capacity as employer, to access my personal information stored on Oracle, and to utilise said information for recruitment purposes for this role.

Job specification

Key focus of the role:

This role develops and implements a best practice framework for Practice Management and Transition in OMPFA.
Role Description & Key Result Areas:

• To ensure quality one on one delivery of Practice Management principles to Top Advisers within OMPFA.
• To be a center of influence in OMPFA for Practice Management and Relationship Transitions.
• To assist with the up-skilling of Sales and Area managers on Practice Management.
• To assist retiring Advisers with Relationship Transitions.
• To assist Senior Advisers and management with General Practices.
• To up-skill identified experienced advisers in the principles of Practice Management via workshops.
• Drive CodA as a business initiative amongst top advisers.
• Drive General Practice as a business initiative amongst top advisers.
• Promote and drive Practice of the Year amongst top advisers.
• Practice Consultation
• Evaluate, Advise and guide solutions and improvements to top performer practices against best practice principles.
• Facilitate and implement problem/risk resolution as it pertains to practice management.
• Collaborate with relevant stakeholders in order to offer best services/solutions.
• Facilitate discussion forums for top producers.
• Consult on segmentation of client base and reallocation of “virtual” orphan clients.
• Practice Development
• Deliver and drive Practice Management to top producers
• Identify opportunities for improvement in top adviser’s practices.
• Identify General Practice opportunities and guide and support the creation and functioning of these in OMPFA.
• Facilitate internal and external relationship building between top producers and relevant stakeholders.
• Ensure active integration of industry developments with business processes as it pertains to practice management.
• Practice Design
• Adapt best practice for the OMPFA model.
• Actively assist top producers with the integration of best practices into their businesses.
• Actively influence learning and business process design and delivery for top producers.
• Actively influence and assist with role design for Area and Sales Managers in respect of managing top producers.
• Practice Implementation
• Translate and integrate theory into practice for all relevant stakeholders as it pertains to top producers.
• Integrate and customise best practice on a regional and area level where appropriate.
• Relationship Transition (Practice Transition - Succession)
• Identify established advisers who will be retiring within the next three years.
• Assist Area and Sales Managers with profiling retiring adviser’s client base and matching clients to new advisers.
• Implement relationship transition guidelines together with Area and Sales Managers when transitioning the client relationships of retiring advisers to successors.
• Drive the transition through regular meetings with the retiring adviser, successor and area management.
• Assist with the integration of client base into new adviser’s practice.

Qualifications and experience:

• Matric
• Relevant Diploma or degree will be advantageous
• Coaching Qualification will be advantageous.
• Previous Area or Sales Manager experience managing and/or influencing top advisor practices top EFA Advisors (minimum 5 years) required will be advantageous.
• Profound technical knowledge of the Financial Services industry.
• Technical knowledge in Old Mutual PFA will be advantageous.
• Experience and skilled in software tools used for Financial Planning and Financial Advisers. E.g. Microsoft Office, Excel, Power Point, XPlan and Internet tools etc.
• Code 8 driver’s license required with own vehicle.
• Prepared to travel extensively.

Competencies:

Coaching and Mentoring Skills

Technical Knowledge

• Business Acumen
• Analytical skills
• Conflict management skills
• Problem solving skills
• Personal Mastery Skills
• Confident written and verbal communication skills
• Excellent presentation skills
• Team Orientation and ability to work Independently
• Leading with Influence
• Collaboration and relationship building skills
• Innovation
• Client first
• Strategic
• Initiating Action
• Execution