Contract Manager at BT

Location: South Africa

The role holder is responsible and accountable for the financial performance, service delivery and development of a small to medium sized contract, or medium sized subset of a large or strategically important contract. He/she may operate in support of the Business Director / Contract Managing Director, or may lead an individual contract.

• To maintain and develop customer relationships, typically at senior IT interface levels.

• To maintain customer satisfaction.

• To deliver contract commitments within cost targets, managing contract profit, and contract revenue growth.

• To be accountable for contractual service levels and contract business performance.

• Significant accountability and responsibility for the financial and business performance of a small to medium sized contract or subset of a major contract. The loss of such a contract or group of contracts would have a significant financial impact on the sector but probably not a strategic impact e.g. affecting BT’s overall outsourcing credibility in the market in the shorter term.

• Accountable for the P&L performance of their contract or subset.

• Operates under close supervision from the Business Director or Senior Business Director. 

• Not applicable.

• Experienced in all elements of managing major outsourced contracts or other related positions, specifically management of a P&L.

• Able to provide leadership and communicate direction.

• Exceptional customer relationship skills, able to build and maintain relationships with the most senior levels, both externally and internally.

• Excellent Communication skills.