Services Solution Specialist - Modern Workplace at Microsoft

Job description

Joining The Microsoft Team Means

The Microsoft Services organization is dedicated to helping our customers to adapt digitally to optimize their business performance, and the Services Solution Specialist (SSSP) plays a key part in this, being a strategic advisor to Microsoft’s enterprise customers. Possessing comprehensive understanding and experience of Modern Workplace solutions, and the challenges customers face as cloud and emerging technologies enable digital transformation of their organization, your ability to develop and close opportunities that deliver Modern Workplace Solutions is key. This role offers incredible opportunity to accelerate your career by driving business impact that can change the future.

The Impact You’ll Be Making

• Modern Workplace Solutions Leadership – Present clear Vision & Plan for identifying, driving & closing Modern Workplace Opportunities
• Ensure holistic customer planning that will increase Microsoft’s share of wallet through Modern Workplace projects and advisory services
• Work with the Account Executive (AE) to leverage knowledge from the Account Team Unit (ATU) and Specialist Team Unit (STU), to ensure alignment with the overall account strategy and identify leads to develop Modern Workplace opportunities
• Work with the Services Account Executive (SE) for Services team planning. Where there is no SE coverage, orchestrate and drive planning for the Services account-aligned team, including Account Delivery Executives (ADEs), Technical Account Managers (TAMs) and Digital Advisors (DAs), balancing both sales and delivery priorities
• Focus on customer needs, challenges and outcomes, leveraging industry insights, including Services solutions assets and packaged offerings
• Execution – Enable Customers to Realize Desired Outcomes through Modern Workplace Projects and Advisory Services
• Qualify, sell and close Modern Workplace opportunities, using Services solutions assets and repeatable, packaged offerings wherever possible
• Ensure high customer satisfaction by focusing on customer needs first, and managing, escalating, and/or orchestrating sales and delivery success through the AE, Services account-aligned resources and domain Pursuit Leads
• Meet or exceed your revenue and priority targets, ensuring you execute in accordance with prescribed Microsoft methods, processes and tools

Who We Are Looking For

Key Experience, Skills, Knowledge & Education Required

• Proven sales success and expertise in selling Modern Workplace solutions
• Modern Workplace solutions knowledge and experience including: Skype, O365, BOT framework, SharePoint technologies, Windows, & EMS
• Track record of consistently meeting or exceeding sales targets
• Executes recognized sales methods, processes and tools and has skills in user experience design
• Has deep background in selling both to IT Pros and more importantly Business Decision Makers (BDM)
• Sales and business background, with 5-10+ years of technology-related experience
• Bachelor’s degree with exposure to Information Technology (or equivalent)

Skills Profile

• Sales Achiever – achieve results by understanding digital transformation drivers and customer priorities, hunting for new Modern Workplace opportunities to help customers accelerate their digital transformation, knowing how to position and win against competitive situations, and positioning appropriate Microsoft Modern Workplace solutions
• Digital Transformation Driver – anticipate market changes to drive relevant solutions to customers, influencing BDMs & ITDMs, building trust with stakeholders and translating Microsoft Modern Workplace solutions into business impact & outcomes that accelerate the customer’s digital transformation
• Sales Challenger – drive customer understanding of value of Microsoft’s end to end Modern Workplace solution. Demonstrate subject matter expertise, influence customer’s vision & requirements & add value by bringing innovative Modern Workplace solutions & references to show what’s possible
• Deal Orchestrator – orchestrate the virtual team engaged in the opportunity, taking responsibility for the end to end sales cycle and leveraging repeatable Microsoft Support Solutions offerings to accelerate and win deals