Contact Centre Sales Manager-Short Term Insurance at Telesure Group Services

Job description

The Sales Manager contributes to the organisational goals by managing and coaching Sales Consultants to achieve business goals.

Requirements

• Deliver operational sales results (e.g. P-Factor, conversion, closing) in line with KPIs through analysing, interpreting and providing feedback on sales data, enabling planning in order to execute the Sales Strategy
• Ensure the effective development of Sales Consultants, in order to attract and retain Human Capital.
• Responsible for effective employee engagement in order to build a high performance culture that contributes to the overall organisational goals.
• Implement tactical and operational plans through effective staff management (e.g. corrective action), ensuring revenue growth by delivering pre-determined business plan targets.Effectively develop, maintain and manage relationships with internal and external (e.g. brokers, business partners etc) service providers and clients.
• Ensure client retention and quality service levels are delivered and maintained at a high standard through the effective resolution of client queries, together with on-going monitoring of service levels and customer feedback.
• Responsible for all aspects of staff resourcing, succession planning,management and development, ensuring the right people are in place to support service delivery, achieving production and performance targets at all times.

Essential

• Grade 12 (Standard 10) or equivalent
• The relevant FAIS accreditation as required by FSB regulations
• At least 3 – 5 years work experience in :
• Call centre supervision (preferable in the Short Term or Long Term Insurance Industry.
• General sales management experience (preferable in the Short Term or Long Term Insurance Industry.
• People Management experience