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  • Posted: Jul 31, 2017
    Deadline: Not specified
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    The first retail vertical IoT integrated platform to bring e-commerce style shopper analytics to brick-and-mortar retailers, RetailNext is a pioneer in focusing entirely on optimizing the shopper experience. More than 300 retailers in over 60 countries have adopted RetailNext's analytics software and retail expertise to increase sales, reduce theft and elimi...
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    Mandarin Speaking Tehnical Support Engineer

    Job description

    Responsibilities

    • Responsible for support to resolve customer issues
    • Initial problem diagnosis and resolution
    • Handling ticket queue and ensuring a quick response to customer
    • Adjusting video analytics within the software
    • Uploading of customer configuration data and troubleshooting issues
    • Installation and staging of our software on a hardware platform
    • Maintaining a high level of customer service and satisfaction
    • Ability to document workarounds or solutions to issues found in our knowledge base
    • Dispatch onsite techs to go to the stores and troubleshoot RetaiNext Technology
    • Working with customers on when the tech will be scheduled.
    • Work with onsite technician to enable delivery of our solution and to troubleshoot issues
    • Conduct remote, and in extreme cases local, support to diagnose and resolve incidents
    • Looking at customer alerts and triaging and working with the rest of the support team to resolve.

    Required Experience

    • Training will be provided for any gaps in technical knowledge
    • Fluent in Mandarin
    • Good time management and organization skills
    • Strong analytical skills to drive problem resolution
    • Excellent customer service skills

    Method of Application

    Interested and qualified? Go to RetailNext on www.linkedin.com to apply

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