Job Opportunities at RetailNext

Job description

Responsibilities

• Responsible for support to resolve customer issues
• Initial problem diagnosis and resolution
• Handling ticket queue and ensuring a quick response to customer
• Adjusting video analytics within the software
• Uploading of customer configuration data and troubleshooting issues
• Installation and staging of our software on a hardware platform
• Maintaining a high level of customer service and satisfaction
• Ability to document workarounds or solutions to issues found in our knowledge base
• Dispatch onsite techs to go to the stores and troubleshoot RetaiNext Technology
• Working with customers on when the tech will be scheduled.
• Work with onsite technician to enable delivery of our solution and to troubleshoot issues
• Conduct remote, and in extreme cases local, support to diagnose and resolve incidents
• Looking at customer alerts and triaging and working with the rest of the support team to resolve.

Required Experience

• Training will be provided for any gaps in technical knowledge
• Fluent in Japanese
• Good time management and organization skills
• Strong analytical skills to drive problem resolution
• Excellent customer service skills

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Job description

Responsibilities

• Responsible for support to resolve customer issues
• Initial problem diagnosis and resolution
• Handling ticket queue and ensuring a quick response to customer
• Adjusting video analytics within the software
• Uploading of customer configuration data and troubleshooting issues
• Installation and staging of our software on a hardware platform
• Maintaining a high level of customer service and satisfaction
• Ability to document workarounds or solutions to issues found in our knowledge base
• Dispatch onsite techs to go to the stores and troubleshoot RetaiNext Technology
• Working with customers on when the tech will be scheduled.
• Work with onsite technician to enable delivery of our solution and to troubleshoot issues
• Conduct remote, and in extreme cases local, support to diagnose and resolve incidents
• Looking at customer alerts and triaging and working with the rest of the support team to resolve.

Required Experience

• Training will be provided for any gaps in technical knowledge
• Fluent in Mandarin
• Good time management and organization skills
• Strong analytical skills to drive problem resolution
• Excellent customer service skills