Banqueting Manager at Sun International

Job description

Job Purpose

Overall responsibility and accountability for the banqueting operations of the business unit with specific regard to:

• achieving overall profitability of the banqueting business
• maintaining standards of both front of house and back of house banqueting operations aligned to leading practice in the industry
• maximising customer service and the conferencing experience to attract customers and increase conferencing business to the property
• conferencing product enhancement and development
• ensuring all banqueting operational efforts achieve the unit’s strategies and objectives

Education and Experience

• Hotel School Diploma or equivalent National Qualification at a Diploma level
• 7-8 years in the banqueting / conferencing industry including at least 3 years’ experience in a supervisory role.
• Demonstrated Intermediate Computer Literacy Skills

Special requirements

• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)Physically able to move operating equipment
• Ability to make use of intermediate computer skills in line with job requirements

KPAs

• Shift management
• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Manage staff appearance
• Manages floor appearance/ functioning of equipment and systems
• Function Planning & Execution
• Attends pre-conference meetings
• Document and confirm function set-up and requirements
• Communicates requirements and standards to staff
• Banqueting Product (including food and beverage)
• Monitor service offering / products and pricing of functions
• Develop product guidelines with regards
• Make recommendations of improvements to the product and service offering
• People Management and Development
• Performance contracting, reviews and development
• Employee training and managing the training schedule
• Financial Control
• Authorises spend in line with budget
• Customer Relationship Management
• Ensures that guests are treated with courtesy and respect at all times
• Staff training on promotions (including promotion information, functions, facilities, etc)
• Stakeholder Relationship Management
• Attends meeting as per schedule
• Informs departments / staff of information required to meet their needs

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.