Head of Securities Services Operations at Standard Chartered Bank

Job description

• Align the Operations agenda to the local business strategy, global standards and the technology roadmap
• Management of the day to day operations to align to the business strategy and priorities, monitoring action plans, service management, people development and improving operational risk.
• Ensure the operations team is optimized in terms of people, process, platform, product and place. This will include service, risk, efficiency, cost, control, capability and capacity planning
• Driving end-to-end delivery of Operations in line with established service standards as well as govern overall Change Management process towards Project Management initiation and end to end/ Implementation in country
• Driving cost and processing efficiency in the delivery of Operations
• Ensuring compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a Corporate body are met and satisfied.
• Ensure day to day operating compliance with all relevant local and global regulatory requirements and industry best practice
• Management of Operations Risk effectively, including identification, communication and remediation of risks to the relevant forums
• Support the Management Forums (Client, Geography, Product, Infrastructure, etc) through active participation, or proactive feedback escalation of local (client/industry/regulatory) requirements and needs.

Key Roles and Responsibilities

• Understand, help implement and ensure compliance with country and global Regulatory requirements
• Identify and repair strategic service delivery issues relating to technology, process, human resource and service quality.
• Identify and migrate best practice across the region and facilitate dealings with support and sales functions and other businesses to promote "One Bank".
• Work closely with business leaders to ensure that the services delivered by various operational platforms are of top quality and that customers needs and being attended to according to our service level agreements.
• Ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.
• Ensure any non standard processes are risk assessed and approved through the appropriate forum before delivery
• Focus on critical regulatory changes from SCB main global regulatory bodies (ESMA, PRA, FCA etc)
• Ensure implementation of Standard Operating Models
• Proactively work with the respective heads of the other countries across the extended region in identifying key and potential staff and ensuring that cross functional career development opportunities are available to staff with potential.
• Identify, drive and exploit, in country and x-border cross selling opportunities to maximize business revenue as well as to highlight Group network business opportunities to the Global Product Sales Heads.
• Ensure effective management of budgets
• Lead regular (monthly or more frequent) Service Review Meetings ("SRMs") with their hubbed operations counterparts. This is imperative to demonstrate country's continued focus on end to risk and service management not only within the country but between the country and GSSCs for hubbed operational services
• Fair Accountability - no audit fails; full remediation/root cause analysis and execution on failed audits & ops losses
• Participates in Country and/or Group meetings to help structure agenda and review/attain/improve/ benchmark service standards, e-initiation & compare pan-industry
• Develop and embed a high performance culture; develop talent to ensure a high quality succession pipeline; drive improvement in people engagement; and ensure the team is resourced and trained sufficiently

Qualifications and Skills

• Good level of understanding of operations and technology
• Results driven with strategic qualities
• Ability to engage and motivate performance in others
• High degree of responsibility and integrity
• Strong business management skills (entrepreneurship), with demonstrable track record in a dynamic environment
• Knowledge of quality tools, procurement, and logistics planning
• Tertiary education
• Relevant managerial experience
• Excellent communication capability
• Ability to work within a country and global multi-function, multi-discipline team environment with strong influencing and stakeholder management skills
• Change agent

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.