Academic Operation Coordinator JBH at IIE Rosebank College

Job Purpose:
The role of the Academic Operations Coordinator is to coordinate, implement, provide support and generally oversee the events and initiatives to enhance and improve the overall student experience. To manage assigned programmes, Lecturers and Students through effective communication, liaison and service delivery.

Duties & Responsibilities:
Client Liaison & Communication

• Manage student queries via IIE RC assist as an agent.
• Resolve or assist with queries or requests on IIE RC Assist.
• Sustain relationships with external service providers.
• Escalate queries / requests within the campus communication.
• protocol and ensure effective information sharing / referral.
• Capture and update student notes on SIS

Academic Admissions and Delivery

• Attend and assist in departmental meetings.
• Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, results.
• Ensure admission criteria requirements are met
• Review Assessment Timetable in conjunction with Academic
• Operations Officers.
• Assist with physical exam scripts (courier and control for retrieval and marking)

Academic Administration

• Manages the administration of student data on SIS.
• Manages deadlines for completion of data / spreadsheets for reports.
• Documents academic query / request processes and outcomes.
• Compiles graduation lists in conjunction with Academic Operations Officers.
• Assist campus management and National with graduation.
• Reviews assessment timetables in conjunction with Academic Operations Officer.
• Allocate Lecturers and students to respective groups.
• Assist with student and lecturer’s orientation.
• Assist with student letters
• Assist the team during all Internal and external audits
• Complete all operational administration duties / tasks as delegated by Managers.
• Managed specific tasks as delegated by the manager
• Compliance – policy implementation
• Report deviations via academic query to the management.
• Give input on the annual policy review process.

Minimum Requirements:

• Qualifications: Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6)
• Experience: Administration and customer services experience 2-3 Year(s)

Key Competencies:

• Knowledge and understanding of the South African higher education systems and regulatory framework.
• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline orientated and can work well under pressure.
• Be able to work in a team environment.
• Effective communication skills