Account Executive - Johannesburg at Booking.com

Key Job Responsibilities and Duties

• Pro-active communication with partners in your local market by telephone and by internal messaging to assist with the development of Booking.com’s business. 
• Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed. 
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level. 
• Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners. 
• Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritize. 
• Identify new potential partner leads and pass these leads on for further follow up. 
• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer. 
• Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio. 

Role Qualifications and Requirements: 

•  Solution oriented and results driven  
• Strong work ethic; self-directed and resourceful 
• Proactive, flexible and capable of working independently as well as working in a team 
• Ability to prioritize own workload and efficiently manage their time 
• Strong and engaging communication skills 
• Ability to influence partners over the phone to implement suggestions 
• Eye for accuracy and ability to be analytical 
• Language: English written and verbal