In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and ...
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Minimum 3 years Account management or Client / Customer service experience
Pharmaceutical industry knowledge important
Attention to detail and ability to work under pressure.
Communication skills - must be able to comfortably engage with clients and build relationships at all levels.
Warehouse management systems knowlegde an advantage.
ROLES AND RESPONSIBILITIES:
Ensure mutually agreed upon configured solutions are offered and delivered to client as aligned with client’s strategic supply chain drivers.
Enhance relationships with current and prospective clients by leveraging the credibility gained through knowledge and performance of the client’s business environment and requirements.
Proactively identify and manage potential problems/escalations within client base with appropriate resolution plans.
Seek and continuously develop knowledge of our client business to build an understanding of their needs.
Be a trusted advisor to all clients through consultative engagements and adding value throughout the supply chain.
Identify, develop, and assist with new business implementation and integration.
Facilitate an integrated and coordinated approach by DSV to the client.
Manage and proactively identify accounts where revenue may be shrinking to address risk, profitability, and retention, both internally and with the client.
Ensure that contracted customer Service Level Agreements (SLA’s) are met.
Ensure agreed performance metrics (KPI’s) with clients are established, measured, maintained, and delivered across all levels of the business driving centricity.
Develop and manage account plans to meet the business needs of both clients and DSV Healthcare.
Manage account adherence to qualify management requirements to ensure that processes are implemented.
Client briefing and understanding of DSV processes, SOP’s, and operations (including Business Unit Managers and National Sales Managers).
Facilitate training implementation on various business platforms (including Futurewave, Clientzone and Daily downloads).
Facilitate contact center in-house training (New product launches, line extensions and product updates).
Facilitate DSV and client interdepartmental communication and relationships.
Continuously liaise with internal stakeholders to ensure alignment and support to enable delivering of solutions and manage risk.
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