Job Opportunities at Teraco

Purpose of the role

• The Data Centre technician (electrical technician) provides a range of services which revolves around day to day operations and maintenance of the Data Centre facility, including, but not limited to, equipment and processes, ensuring effective and efficient operation of the Data Centre. 

OBJECTIVES

Main function of the Job 

• Monitoring and maintenance of all Data Centre critical infrastructure (generator, UPS, fire and cooling systems) 
• Performing planned and preventative maintenance of all infrastructure
• Fault detection of critical infrastructure
• Switching and isolation of MV and LV equipment
• Installing and commissioning of new plant
• Daily walk arounds and inspections of electrical, mechanical (cooling) and fire systems and equipment
• Wiring of electrical control panels
• Offering technical support at Data Centre by performing system/network installation, configuration, and troubleshooting in order to ensure optimum operations.
• Monitoring system processes to ensure smooth operations.
• Evaluating heating and cooling systems to ensure they are operational and can meet equipment temperature conditions.
• Comply with working methods ensuring that all client SLA and MSA’s are achieved
• Monitor critical environments to ensure uptime and efficient resolution of issues

Compliance

• Maintain compliance in accordance to all relative policies, procedures and legislative codes
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Health & Safety monitoring and corrective action to meet statutory compliance and company’s objective of zero tolerance to unsafe work practices

Requirements
Skill Requirements

• Good technical / electrical abilities
• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical process in a simple to way to non-technical staff is a requirement for successful data technicians
• Data Technicians often develop standard operating procedures and manuals for the networks they are in charge of
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications and Experience

• Red Seal Trade Tested Electrician OR National Diploma in electrical engineering
• A minimum of 2 years post qualification work experience
• Previous data centre experience would be advantageous 
• Knowledge of Data Centre environments and critical infrastructure would be advantageous

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MAIN FUNCTIONS OF THE JOB

Physical Security

• The Site Security Manager is responsible for the day-to-day management of the teams ensuring that the onsite guarding Security Standard Operating Procedures are followed, administering the contract to ensure the smooth running of the operation, they will ensure that all new staff receive adequate training and induction and coach, mentor and motivate teams to ensure contract efficiency at all times
• Lead physical security risk management activities to enhance the value of the company.
• Command and control of the day-to-day management of the onsite guarding division as directed by the Supplier contract.
• Oversee, coordinate, and lead security requirements with vendors who safeguard the company's assets, intellectual property and technology as well as the physical safety of employees and visitors.
• Identify protection goals, objectives, and metrics consistent with corporate strategic plan and compliance requirements.
• Contribute to the development and implementation of national security policy, standards, guidelines, and procedures to ensure ongoing maintenance of security. Physical protection responsibilities will include asset protection, workplace violence prevention, access control systems, video surveillance, network and access control access, employee education and awareness, and more.
• Work with the executives to prioritize security initiatives based on appropriate risk management.
• Maintain relationships with local, national and law enforcement agencies and other related government agencies.
• Oversee incident response planning as well as the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches as necessary.
• Work with outside consultants as appropriate for independent security audits.
• Perform daily, weekly, quarterly, and annual audits and reviews to validate that security is deployed as expected.
• Assist the Operations Security Administrators in maintenance and repair of the security system.   Adherence to standard operating procedures and to IT Security governance and policies.
• Take initiative to improve IT Security and better fulfil the needs of the user base.
• Comply with client specific security procedures, including incident and change control procedures. 
• Assist after hours with all client related queries (Monday to Sunday) 
• Daily working hours 6AM 6PM (Monday to Friday)
• Do daily CCTV/Access Control checks and report any discrepancies, 
• Conduct a complete patrol throughout the premises daily to ensure everything is still in order and report any discrepancies.
• Conduct daily checks on all key registers and escalate immediately if any keys are missing.  
• Accept all client deliveries to the premises and upload the relevant documents linked to the tickets to Ozone.
• Assist or escalate with all unexpected incidents that might occur after hours.
• Support the national security team, as requested from time to time.
• Manage contractor biometric group and contractor per group access across all sites, where Gallagher or equivalent deployed. Perform contractor quarterly audits across all sites to ensure date integrity is up to standard.
• Ensure that the daily control room reports are up to standard, and alerts are addressed timeously and effectively. 

Information Security

• Manage risks associated with access to the information assets/systems.

Requirements
SKILLS REQUIREMENT

• Good communication skills  
• Active listening ability to understand requirements. 
• Proactive problem solver 
• Ability to work independently & a positive team player.  
• Self-motivated 
• Conducts self professionally, exhibits high levels of tolerance and patience.
• Responsible for continued learning and development.
• Leadership.

QUALIFICATIONS AND EXPERIENCE

• Matric
• 4 years' experience in Physical Security environment / SAPS or equivalent. 
• Experience in Vendor Management and related SLA's 
• Experience in administering and enforcing physical security across multiple sites. 
• Driver’s license and own car

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PURPOSE OF THE ROLE

 These may vary in both size, technical scope and complexity. Projects will include but are not limited to:

• Large custom client deployments, ranging from colocation deployments to entire DC hall deployments.
• Assist the site Project Manager on site with all projects related tasks
• Responsible for the safe switching, energization, de-energization, LOTO (lock out, tag out)  and access into live /energized rooms during construction and fit-out
• Active participation in both the inspection and approval for any energization, as well as enforcement of the rules and regulations, inclusive of national regulations, Teraco procedures and locally developed site procedures pertaining to electricity on the construction site
• The role will carry legal responsibility and a GMR 2.7 appointment in terms of the OHS act & regulations

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

The Energy Marshall will be required to :

• Compile and maintain the necessary local site-specific energization, switching and LOTO procedures to ensure safe switching and energization. These should be informed by existing Teraco procedures and take the following into consideration:
• PPE and risk based on the Arc Flash studies
• Effective communication of energization
• Effective signage to inform of energized equipment and rooms
• Effective control of LOTO keys and mechanisms
• Control of access into energized rooms and areas
• Effective record keeping
• Ensure that a process is in place that verifies qualifications, training, and PPE of personnel performing electrical work, and that these are regularly audited.
• Ensure that the necessary legal compliance with regards to Earthing certificates, COC’s etc,
• Formulate and implement safe isolation and LOTO for all electrical work on the site

In order to achieve the objectives, the energy Marshall must:

• Assess and inform himself of all the electrical design/ arc flash studies – and raise any RFI’s /queries or issues on the BIM360 or similar portal should there be any concerns.
• Inform himself of the overall project plan and timelines and provide input to Project Managers regards HRA Electrical activities and timelines.
• Establish an open and professional relationship with the Project Managers, Professional team, Commissioning Team, Safety Team, Electrical Contractors & OEM’s. The role will require that the Energy Marshal is able to balance the often-competing requirements for completing work safely and at pace.  In many instances this will require the Energy Marshal to actively facilitate the formulation of RAMS with the Contractors and Safety Teams, which are both safe and practical, with consideration to the plan and the disruption of other works that may be in process or affected by outages. 
• Apply the necessary due diligence in terms of physical inspections and verification that work is complete to the required standard before energization.
• Ensure compliance with the BIM 360 checklist processes for energization
• Assess and guide all RAMS and Method statements relative to any electrical work on the site and approve prior to work commencing 
• Over-inspect and raise issues on BIM 360 relative to safety and quality
• Ensure legal compliance documentation pertaining to the build and fit out are being submitted timeously by the contractor, checked by the professional team – and uploaded to the requisite portals – and flag concerns to the GMR2.1
• Report to the responsible GMR 2.1 on all matters related to this section.

The Assistant Project Manager will be required to:

• Act pro-actively taking the lead on delegated tasks:
• Review of non-technical method statements
• Supervising work in live areas
• H&S Site Observations
• Project Task Execution
• DAB's meeting attendance and participation
• Change Control logging
• Quotations and purchase order tracking
• Site Cleaning coordination
• Site Painting coordination
• Post IST Snag Coordination
• Assist in the logistics proses and rigging procedures
• QC Inspections and escalations to site Project Manager  
• Review and understand client standards and requirements, and ensure the project deliverables are delivered in compliance with these;
• Facilitate handovers to Operations and Infrastructure Departments.
• Establish good working relationships with all stakeholders;
• Work With the suppliers/ Subcontractors to establish integrated project plans and ensure the suppliers/ sub-contractors meet the agreed project quality and project timelines
• Identify project risks and work with internal and external stakeholders in mitigating the project risks;
• Assist with project meetings with clients, document decisions and agreed actions.
• Assist with project documentation, including Microsoft Project schedules , Risk Register, Project Minutes/ Action plans/ Email trails;
• Retain a document repository for the project, based on the project scope and risk;
• Establish and communicate the overall budget and timescales for projects;
• Procurement administration
• Manage documentation as per the Teraco proses (Autodesk and Share point)

Requirements

SKILLS REQUIREMENT

• Good written and verbal communication skills
• Active listening — ability to understand requirements
• Proactive problem solver
• Ability to work independently & a positive team player
• Self-motivated, self-confident and self-driven
• High level of energy
• Ability to multi-task
• High attention to detail
• Ability to work under pressure
• Conducts self professionally, exhibits high levels of tolerance and patience
• Responsible for continued learning and self-development

QUALIFICATIONS AND EXPERIENCE

• Data Centre Certified Profession / Practitioner would be advantageous
• Competent Electrical artisan (Red Seal)
• Minimum of N5 (pref an N6) or Diploma or Btech
• Preferable OHVRS theory completed and/or competent MV experience
• Fair understanding related most of the following but not limited to:
• Environmental monitoring
• Generator deployment
• UPS
• LV/MLV
• Fire systems
• Cooling systems
• Biometric and CCTV Security Solutions
• Networking and switching
• Experience in Integrated System Test
• Microsoft Project experience     
• Project Management qualification/experience