Account Manager - CPT at Quicket

We are looking for a:

• Driven, solutions-oriented account manager with proven account management skills to care for and serve our current (and future) key client base. This person is a relationship builder, can think outside the box, come up with creative solutions to solve problems, work well within a team, and possesses an acute attention to detail.

Requirements
Responsibilities for this role are:

• Build and maintain strong client relationships through regular communication and proactive engagement
• Drive the success of our organisers by actively checking in, upselling and upskilling them
• Think creatively and laterally to solve problems i.e., be a solutions architect for our clients, creating informed and custom solutions where appropriate
• Work closely with the rest of the Customer Success team to assist them with decision-making and problem solving
• Attending client events to gain insights that can help both us and the client

The ideal person for this role has:
Experience and Education

• 2-5 years of experience and a proven, successful track record in account management
• Experience in the events industry or directly managing events is beneficial
• Bachelor’s degree in Business, Marketing, or a related field, is beneficial
• Skills and Traits
• Strong interpersonal and communication skills
• A natural people's person
• Client-centric with the ability to gain product knowledge proficiency quickly and serve as knowledge resource for our clients
• Eager to go beyond what is expected - often after-hours
• Solutions-oriented, can-do attitude, self-motivated
• Strong prioritisation and time management skills
• Comfortable with change and an excellent team player
• Ability to manage multiple tasks simultaneously
• Must have a keen attention to detail to ensure perfect delivery of services
• Strong computer skill including using a CRM, standard productivity tools is recommended