Fresh Jobs at Quicket

We are looking for a:

• Driven, solutions-oriented account manager with proven account management skills to care for and serve our current (and future) key client base. This person is a relationship builder, can think outside the box, come up with creative solutions to solve problems, work well within a team, and possesses an acute attention to detail.

Requirements
Responsibilities for this role are:

• Build and maintain strong client relationships through regular communication and proactive engagement
• Drive the success of our organisers by actively checking in, upselling and upskilling them
• Think creatively and laterally to solve problems i.e., be a solutions architect for our clients, creating informed and custom solutions where appropriate
• Work closely with the rest of the Customer Success team to assist them with decision-making and problem solving
• Attending client events to gain insights that can help both us and the client

The ideal person for this role has:
Experience and Education

• 2-5 years of experience and a proven, successful track record in account management
• Experience in the events industry or directly managing events is beneficial
• Bachelor’s degree in Business, Marketing, or a related field, is beneficial
• Skills and Traits
• Strong interpersonal and communication skills
• A natural people's person
• Client-centric with the ability to gain product knowledge proficiency quickly and serve as knowledge resource for our clients
• Eager to go beyond what is expected - often after-hours
• Solutions-oriented, can-do attitude, self-motivated
• Strong prioritisation and time management skills
• Comfortable with change and an excellent team player
• Ability to manage multiple tasks simultaneously
• Must have a keen attention to detail to ensure perfect delivery of services
• Strong computer skill including using a CRM, standard productivity tools is recommended

go to method of application »

We are looking for a:

Passionate and strategic Head of Customer Success to lead our dynamic team. The ideal candidate is someone who values and understands customer satisfaction, people and knows how to get the best of every individual. This person will play a crucial role in driving customer success initiatives and fostering a culture of excellence within the Customer Success department. This person is constantly thinking of ways to improve both product and the team they manage. They intrinsically understand the importance of building relationships and works well in a team. 

This person has a strong IT & management background and is a quick learner.

Requirements
Responsibilities for this role are:

• Lead, develop & take ownership of our Customer Success Team.
• Implement and track KPIs: Oversee the development and monitoring of key performance indicators, providing regular reports on Customer Success metrics to senior management
• Analyse customer feedback and behaviour data to identify trends and areas for improvement in the customer journey
• Drive the success of our organisers by overseeing the efforts of our Organiser Team, including our Account Managers
• Work closely with our Customer Success Supervisor
• Creative problem-solving: Act as a solutions architect, thinking creatively and laterally to address client challenges with informed and custom solutions
• Conduct regular training sessions with the team
• Conduct regular feedback sessions with the team on their performance

The ideal person for this role has:
Experience and Education

• 5-10 years of experience and a proven track record in successful Customer Success Management
• Experience in the events industry or directly managing events is highly beneficial
• Bachelor’s degree in Business, Marketing, or a related field is advantageous
• Previous Account Manager experience is advantageous
• Strong background in customer research, analytics, strategy, and performance management

Skills and Traits  

• Proven leadership skills with a solutions-oriented, can-do attitude
• Client-centric mindset with the ability to gain product knowledge proficiency quickly
• Team management
• A problem solver and good communicator
• Strong prioritisation and time management skills
• Takes initiative and finds ways to improve our offering
• Ability to manage multiple tasks simultaneously
• Can work under pressure
• Keen attention to detail to ensure the perfect delivery of services
• Strong computer skills, including using a CRM and standard productivity tools
• A firm grasp of Excel is beneficial 

go to method of application »

We are looking for:

• A talented and driven Communications Manager to join our vibrant team. If you are passionate about crafting compelling training materials, managing all internal communication platforms, can write up process documentation, engage with clients and the online community through various social media channels, we want to hear from you!

Requirements
Responsibilities for this role are:

• Coordinate the creation of digital, video, audio, and print content.
• Ensure consistent internal communication messaging across all departments and mediums.
• Collaborate with various departments, such as marketing, people, and operations, to ensure cohesive brand representation and messaging on multiple platforms.
• Develop templates and process documentation in collaboration with other departments.
• Align with Marketing to implement and manage social media channels and strategy.
• Manage replies on all public platforms, including review sites and social media channels.
• Create and maintain material for our internal training centre.
• Develop and maintain content for our knowledge base.

The ideal person for this role has:
Experience and Education

• Bachelor’s degree in Communications, Copywriting, Journalism, Public Relations, or related field.
• Minimum of 5 years of experience in a communications role.
• Experience in creating training materials and managing internal communication systems.
• Proficient in using social media platforms (Facebook, Twitter, Instagram, LinkedIn, TikTok, etc.) for brand/client promotion and engagement.
• Knowledge of Notion, HTML are beneficial.

Skills and Traits

• Exceptional writing, editing and content creation skills.
• Ability to think both creatively and strategically.
• Deadline-oriented with the ability to multitask.
• Excellent time management skills.
• Ability to work well under pressure.