Account Manager at DSV

Job-related Requirements

• Minimum of 1 - 3 years’ experience in the industry or similar role
• Ability to liaise effectively with clients and colleagues at various organizational levels
• Skills of achieving targets
• Must be patient, persuasive and persistent.
• Punctuality and good time management skills
• Good administrative & daily planning skills
• Ability to adapt to a rapidly changing environment/technology.
• Ability to work under pressure & meet deadlines without fail.
• Ability to work without supervision.
• Effective verbal and written communication skills
• Effective presentations skills
• Must be someone that works well within a team and has a positive outlook
• Own reliable transport & Valid Drivers licence
• Grade 12 / Matric is a fixed minimum requirement for all roles within DSV.
•  EE candidates will be considered first.

ADDED ADVANTAGES FOR THIS ROLE

• Effective customer communication skills (verbal / writing)
• Experience in onboarding customers within the logistics environment
• Experience in customer retention
• Experience in customer growth

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Main responsibility is customer retention and growth within the portfolio, effective account management and protection of revenue by providing excellent service to DSV clients.
• This should be achieved by (but not limited to):
• Represent the DSV brand with pride and professionalism.
• Maintain and expand the existing client base in the local courier and distribution market for the assigned region, meeting    set monthly and annual targets.
• Update and maintain the internal CRM system.
• Handle general administrative tasks, including client portfolio analysis and weekly reporting to the Regional Retention Manager.
• Manage clients' debtor days within company requirements.
• Create sustainable value for customers by adopting an innovative approach to their business.
• Ensure required monthly targets & KPI’s are met.
• Provide monthly billing and financial reports to stakeholders.
• Continuously monitor competitors and industry trends.
• Assist in tender and proposal preparation, including presentations.
• Maintain regular inter-departmental communication.
• Identify cross-silo solutions and collaborate with other department heads for successful partnerships.
• Achieve the expected client call ratio KPI as specified by your manager.
• Ensure client files are regularly updated in compliance with company procedures and Quality Management System.
• Fulfil any other duties as requested by Management.