Account Manager at Profile Personnel

Job Description

• We are seeking a dynamic and client-focused Account Manager to join our growing marketing agency. The successful candidate will act as the primary liaison between clients and internal creative teams, ensuring campaigns are delivered successfully, on time, and within budget.
• This role requires strong relationship management, project coordination, and strategic communication skills within a fast-paced agency environment.

Key Responsibilities

Client Relationship Management

• Build and maintain strong relationships with agency clients
• Serve as the main point of contact for client communication and campaign coordination
• Understand client objectives, brand strategies, and marketing goals
• Ensure high levels of client satisfaction and retention

Campaign & Project Management

• Coordinate marketing campaigns from briefing through to execution and reporting
• Manage timelines, deliverables, budgets, and internal workflow processes
• Liaise with creative, digital, social media, and production teams to ensure successful project delivery
• Ensure all campaigns are delivered on time and meet quality standards

Strategy & Reporting

• Assist in developing marketing strategies and campaign recommendations
• Monitor campaign performance and provide regular client feedback and reporting
• Identify opportunities for upselling and growing client accounts
• Prepare presentations, proposals, and status reports for clients

Administration & Operations

• Manage client budgets, quotations, invoicing, and approvals
• Maintain accurate project documentation and records
• Ensure clear communication between clients and internal departments

Minimum Requirements

• Diploma or Degree in Marketing, Communications, Business, or related field
• 3–5 years’ experience in an Account Manager or Client Services role
• Previous experience within a marketing, advertising, or creative agency essential
• Strong understanding of digital marketing, branding, and campaign management
• Excellent communication and presentation skills
• Strong organisational and multitasking abilities
• Proficient in Microsoft Office and project management tools

Key Competencies

• Relationship building and client service excellence
• Strong communication and negotiation skills
• Attention to detail and problem-solving ability
• Ability to work under pressure and manage deadlines
• Team collaboration and leadership
• Commercial awareness and strategic thinking

Advantageous Experience

• Experience managing multiple client accounts simultaneously
• Knowledge of social media, digital advertising, and content marketing
• Familiarity with tools such as Asana, Trello, Monday.com, or HubSpot
• Experience with campaign reporting and analytics

Package & Benefits

• Market-related salary based on experience
• Performance incentives
• Opportunity to work in a creative and collaborative environment
• Career growth opportunities within the agency