Account Manager - Roodepoort at FLSmidth

Role Purpose:      

• Manages sales activities in a specified commodity area for a wide range of products and systems in order to contribute to overall business results.

  Your responsibilities

• Responsible for selling aftermarket parts, services, wear parts, upgrades & rebuilds and service to customers in the various industries served by the Company. 
• Individual will initiate and maintain strong customer relationships and increase the sales of our products and services.
• Travel will include planned and emergency sales calls throughout the assigned territory.
• Tasks will be to achieve sales and gross profit objectives and create strategic sales action plans.
• Schedule sales calls and meet with customers for the purpose of selling our product range including, parts/consumables, rebuilds & modernizations & full complement of service offerings.
• Responsible for maintaining the customer relationship while also being the front line customer service contact.
• Develop strategies to increase wallet share and market penetration.
• Work with the team and other departments.
• Visit installations to consult with customers on equipment operations and replacement requirements.
• Ability to develop value propositions and ROI to help promote product sales.
• Develop a territory management plan to maximize time with customers & increase order intake and enhance customer retention.
• Respond timeously to customer concerns or requests.
• Self-driven training to obtain maximum product knowledge.

Requirements, Skills and abilities:

• Relevant Technical qualification or equivalent knowledge/work experience.
• Minimum of 4 years’ relevant experience in a Sales environment.   
• Acquire the latest product information with emphasis on technical advantage, industry quality standards, certifications, pricing, and delivery.
• Excellent interpersonal skills with the ability to effectively communicate with customers.
• Knowledge of competitor's equipment to help define value proposition for FLSmidth offering.
• Ability to read and interpret engineering/mechanical drawings, understand equipment manuals and familiarity with parts lists.
• Must be competent in account management & territory planning, be able to organize sales strategies and possess exceptional presentation skills.
• Must be a self-starter and problem-solver who keeps the customers’ best interests at heart.
• Communicates proactively & regularly with inside sales, engineering and management teams.
• Complete regular entries and updates in CRM system to include contacts, appointments and opportunities.
• Displays honesty, ethics and integrity at all times.
• Computer literate in MS Office. Completion & regular updates of comprehensive account plans for key accounts.
• Work in a team environment to extract maximum sales potential through collaboration with other FLS staff, product companies and divisions.

​Behavioural Competencies:

• Proactive
• Relating and Networking
• Persuading and influencing   
• Planning and Organising
• Working with people
• Coping with pressure and setbacks
• Entrepreneurial and Commercial Thinking