Account Manager - SMB at Netstar

Job Description
Account Operations Management

• An Account Manager must achieve his/her allocated targets monthly.
• An Account Manager must build strong relationships with his/her allocated databases to understand the needs of the client/s and to assist with additional solutions to cater for those needs.
• An account manager should assist his/her allocated client base with upgrades, add on’s and wallet share growth.
• An account manager should be the link between Netstar and his/her allocated clients to assist/direct queries to the relevant departments – provide timely feedback to the client.
• Identify and facilitate sales and business growth opportunities and constantly keep the business goals on the operations leadership team’s radar.
• Drive collaboration across industries and service lines, including collaboration, performance, cross and upsell opportunities.
• Ensure the effective implementation of strategies and plans through thought leadership to ensure that the highest level of performance is achieved, and objectives are met.
• Maintain an extensive network of internal and external contacts to ensure that the Account is optimally managed in its understanding of business, economic and commercial challenges, and opportunities.
• Lead relationship building initiatives with Principal Vendors including playing the lead role in negotiations with respect to pricing, procurement and inventory control.

Core Responsibilities
Governance, Risk and Business Continuity Management

• Ensure that appropriate governance systems are in place and in line with future requirements, i.e. policies, procedures and reporting structures.
• Continually assess the competitiveness of all operations programs and practices against the relevant comparable companies, industries, and markets.
• Stay up-to-date of new trends and innovations in operations.
• Manage business risk, through continuous internal and external monitoring of business impact, as well as changes in stakeholder needs.
• Lead and guide improvement projects that will increase profits or protect against risks in the function.
• Establish and maintain the highest ethical standards in operations practices.
• Ensure that the business unit is fully compliant with all Altron initiatives through conducting regular audits and taking corrective action.

External Parties and Relationship Management

• Oversee relationship with service providers and ensure all the services are delivered properly, evaluate the performance of consultants, and report any deviations to the relevant department for any corrective actions.
• Manage relationships with operational Heads and other Group Executives and act as a trusted advisor.

Education

National Certificate Level 4 (N4) / Grade 12 (Required)