Account Manager at Thorburn Security Solutions (Pty) Ltd

Duties & Responsibilities    
New Business Development

• Identify and connect with potential enterprise clients through smart outreach and relationship building.
• Cold call and network to build a strong pipeline of opportunities.
• Research and engage decision-makers, set up meetings, and present tailored solutions.
• Collaborate with internal teams to develop compelling proposals and pricing strategies.
• Handle objections and negotiations with professionalism and confidence.

Client Retention & Relationship Management

• Present new products and services to existing clients.
• Enhance relationships through regular engagement and solution alignment.
• Coordinate internal and external client debriefs to ensure satisfaction and continuous improvement.

Strategic Business Planning

• Attend industry events and conferences to stay ahead of market trends.
• Consult with senior management on business opportunities and service innovation.
• Identify new campaigns, services, and distribution channels to drive growth.

Sales Operations & CRM Management

• Maintain accurate records in Salesforce and other CRM tools.
• Track activity, forecast sales targets, and support the team in achieving goals.
• Ensure all team members represent the company professionally and consistently.

Bid & Tender Management

• Lead bid qualification and submission processes.
• Manage online tender platforms and coordinate with the bid office.
• Support the call center team and administrator in identifying and closing opportunities.

Skills and Competencies    

• Strong leadership & communication
• Financial & marketing acumen
• Sales-driven with initiative & negotiation skills
• Proficient in reporting & spreadsheets
• Problem-solving & goal-oriented
• Team player with a positive attitude
• Customer-focused with planning & prospecting abilities

Qualifications    

• Bachelor’s degree in related field preferred
• At least 5 years of solution selling management experience within a B2B environment.
• Operational experience in the services sector is a distinct advantage
• Preferably with experience and major successes in security (physical and manned), with a knowledge of technology solutions.
• Knowledge of the most current technologies and products used in the industry.
• Knowledge of key role players and industry trends within Security solutions and related services.

Closing Date    
2025/07/18