Dye & Durham Limited provides premiere practice management solutions empowering legal professionals every day, delivers vital data insights to support critical corporate transactions and enables the essential payments infrastructure trusted by government and financial institutions. The company has operations in Canada, the United Kingdom, Ireland, Australia ...
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The purpose of this role is to deliver exceptional customer service by effectively managing and responding to customer enquiries and issues. You will help build and maintain strong relationships with customers, fostering loyalty and trust in the D&D brand.
Key Responsibilities
Support the Insight Legal Software Product
Provide help and assistance to customers on the telephone in a prompt and courteous manner
To promote a helpful and professional image to the customer giving full co-operation to any customer requiring attention
To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way
To anticipate customer needs whenever possible to enhance the quality of service offered by the Company and to ensure customer loyalty is maintained
Provide telephone and onsite training of the Insight Legal Software product.
To comply with all statutory legislation
To identify and report all and any hazards
Skills, Knowledge & Expertise
Basic understanding of accounting and bookkeeping best practices.
Knowledge of SRA Accounts rules
Ability to communicate clearly, professionally, and succinctly.
Works well under pressure with excellent time management skills.
Create and publish documentation containing instructions for client consumption.
Advanced knowledge of MS Office (Word, Excel and Outlook)
Effective listening skills and ability to muti-task.
Excels in a team environment and takes ownership of tasks and assignments.
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