Admin Associate - Kuruman Showroom at HomeChoice Holdings Limited

Job Description

• homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The ideal candidate will manage daily administrative tasks, handle customer queries, process purchases, refunds, and credits, and assist with efficient stockroom operations.
• The role ensures accurate documentation, smooth transactions, and supports showroom performance to enhance customer satisfaction and drive sales growth.

What you will love doing in this role

• Enhance customer interactions by creating a positive and engaging customer service experience that builds lasting relationships and meets customer needs.
• Provide in-depth process knowledge, ensuring customers receive accurate information and guidance.
• Guide the customer journey, including account opening, order processing, and ensuring a seamless experience from start to finish.
• Perform daily stock management duties to maintain optimal inventory levels and ensure smooth store operations.
• Monitor catalogue stock levels, ensuring inventory is accurate and aligned with the latest product offerings.
• Manage goods returns efficiently while keeping store processes and documentation up to date.
• Manage day-to-day administration, documentation, and reporting, ensuring operational goals are tracked effectively.
• Oversee store visual merchandising and maintain excellent housekeeping standards, ensuring the store is aesthetically pleasing, organized, and aligned with brand guidelines.
• Maintain general housekeeping standards throughout the store, ensuring a clean, safe, and organized environment for both customers and staff.
• On an adhoc basis there will be a requirement to assist with sales-related tasks, including but not limited to in-store selling and supporting activations in the surrounding areas.

What you’ll need to do this role

• Grade 12/Matric/NQFL 3/ NQFL 4
• 1 year + retail stores experience
• 1 year + administration experience
• Must not be currently debarred or declared not fit and proper in terms of the FAIS Act

What we will love about you

• We love your energy and positive attitude, driving enthusiasm in everything you do.
• We love your persuasive skills, guiding others to achieve goals.
• We love your ability to work independently and within a team.
• We love your excellent communication skills, engaging with others at all levels.
• We love your strong analytical ability and attention to detail.
• We love your resilience and adaptability, thriving in change.

Behaviors we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun