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  • Posted: Jun 14, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Agricultural company with Head-Office in Piet Retief, Mpumalanga, South Africa with interests in the Forestry, Agricultural Trade, Grain, Mechanisation, Financing, Insurance and Motors & Tyre industries operating mainly in the Mpumalanga and Kwazulu-Natal provinces.

    Read more about this company


    Admin, Underwriting And Claims Manager

    Job Summary:

    The Admin, Underwriting, and Claims Manager is responsible for overseeing and managing the administrative functions, underwriting processes, and claims handling within the organization. This role involves ensuring efficient operations, maintaining compliance with industry standards, and providing leadership to the administrative, underwriting, and claims teams.

    Responsibilities and Duties:

    Administrative Management:

    • Supervise daily administrative operations to ensure smooth workflow and efficiency
    • Develop and implement policies and procedures to enhance operational effectiveness
    • Manage budgets, prepare reports, and ensure optimal allocation of resources
    • Coordinate with other departments to support organizational goals and objectives

    Underwriting Management:

    • Oversee the underwriting process to ensure accuracy, compliance, and risk assessment standards
    • Develop and review underwriting guidelines, policies, and procedures
    • Monitor underwriting performance and implement strategies to improve efficiency and effectiveness
    • Ensure proper training and development of underwriting staff

    Claims Management:

    • Manage the claims process, ensuring timely and fair resolution of claims
    • Develop and enforce claims handling procedures and policies
    • Monitor claims metrics and implement improvements to reduce loss ratios and enhance customer satisfaction
    • Oversee complex and high-value claims, providing expertise and guidance as needed

    Leadership and Team Development:

    • Lead, mentor, and motivate the administrative, underwriting, and claims teams
    • Conduct performance reviews, provide feedback, and create professional development plans
    • Foster a collaborative and positive work environment
    • Ensure ongoing training and development opportunities for team members

    Compliance and Risk Management:

    • Ensure compliance with regulatory requirements and industry standards
    • Develop and implement risk management strategies
    • Conduct regular audits and reviews to maintain compliance and identify areas for improvement

    Customer Service:

    • Ensure high levels of customer satisfaction by overseeing customer service standards and resolving escalated issues
    • Develop and implement customer service policies and procedures
    • Monitor customer feedback and implement improvements based on insights

    Qualifications and Skills:

    • Matric / Grade 12
    • FAIS accreditation as per the FSCA requirements
    • RE certificate
    • Minimum 5 years' short term insurance experience
    • Minimum 5 years’ commercial insurance experience
    • Minimum 2 years' management or Team Leader experience
    • Proven experience in a leadership role with strong management and team development skills
    • In-depth knowledge of underwriting processes, claims handling, and insurance regulations
    • Excellent analytical, problem-solving and decision-making skills
    • Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels

    Method of Application

    Interested and qualified? Go to TWK Agri on to apply

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