This role utilises expert knowledge in the specific fields of administration / product / process to resolve technical problems, usually in support of administrative queries/issues. The incumbent is individually accountable for achieving results through own efforts.
This role functions as a subject matter expert in a specific field of administration / product / process.
Often acts as a point of escalation for matters with higher level of complexity than those handled by Administrators.
May act as a coach for administrative staff. Often consulted for system enhancements and testing.
Resolves technical and complex problems, especially in support of administrative queries/issues.
Applies specialist knowledge in a focused role working with relatively complex information.
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