Administration Supervisor (Sandton) at Blue Label Telecoms

Job Purpose

• The incumbent is responsible for providing/fulfilling an Administrative Supervisory role to T3TSA by performing various management task.

Key Responsibilities

Team Management

• Supervision of the day-to-day operations of the administrative department and staff members
• Training/upskilling and coaching employees.

Business Processes

• Develop, review, and improve Administrative Compliance, Policies, Procedures and systems across the organization
• Identify and improve operational systems/applications, processes, and best practices
• Ensure administrative Processes remain legally compliant across the organisation

Main Processes performed by team

• RICA
• Customer Account Creation
• Customer Sales Order/Invoicing 
• Customer Account Recons/Reporting
• REP Mobile Invoicing
• Purchase Order/Invoicing
• Daily Stock Balancing 
• Weekly REP Stock Balancing
• Warehouse Creation – Sales systems
• Item/Product creation & maintenance (nonstock)
• Customer Support

Primary Duties 

• Daily resource versus task planning 
• Daily Governance – approval of all sales related transactions  
• Supplier Operational Relationship
• Customer operational support – Wholesalers
• Revenue Month end Balancing and import process
• Product management - creation & maintenance of SKUs

Procurement

• Vendor management
• Stock Forecasting and Purchasing
• Stock Imports

Tenant Creation - Sales systems

• Tenant Training

Reporting: Daily, weekly, monthly

• Maintain data integrity by using control reports
• Analyze data to monitor trends and areas of improvement 
• Formulate and analyze JIRA reports for team coaching and upskilling 

Client & Customer Management (Internal)

• Team coaching and mentoring 
• Manage customer/sales related escalations 
• Exchange information with internal clients by having courteous interactions with them

Requirements

Competencies

• Ensures Accountability
• Plans and Aligns
• Communicates Effectively
• Collaborates
• Tech Savvy
• Numerical Skills
• Computer Skills
• Planning and Organizing

Education

• BA/BCOM diploma or higher 
• Secondary / Intermediate + (5 GCSE)

Experience

• Must have more than 2yrs Administration or financial experience