Administrative Assistant at DSV

Main Purpose of Role:

• Routing of collections and monitoring the collections process
• This role includes the active monitoring, investigations of anomalies and adherence to delivery SLA’s, KPI’s and other operational metrics pertaining to our Radio Room and Scanner Room

Additional Computer Skills:

• Knowledge of E2Open
• A good grasp of Microsoft Suite Programmes
• Intermediate: MS Word,Excel,PowerPoint & Outlook
• Knowledge of E2Open (Blujay) will be advantageous

Other Minimum Requirements:

• Ability to work overtime
• Ability to work shifts
• Availability on weekends or early mornings to train drivers
• Email Etiquette
• Telephone Etiquette
• Ability to deal with internal and external clients
• Minimum 1 year experience in an administrative role in operations

Job Related Requirements:

• Own reliable transport to and from work
• Must be able to work overtime, shifts, weekends, as and when required
• Must be able to attend training on weekends(Saturdays & Sundays)
• Be able to work under pressure and solve problems
• The ability to liaise with clients
• Disposition to be accurate and pay attention to detail
• Work in a diverse team

Electives:

• Previous experience in the courier industry would be advantageous
• Ability to problem solve quickly, effectively but smart
• Ability to work within a team environment
• Strong communication skills are essential
• Attention to detail

Duties & Responsibilities:

• Perform general administrative duties related to your department
• Ensure the process flow is followed through within the operation
• Ensure that all quarterly audit points are adhered to, relevant to your department
• Allocating collections to respective routes
• Active monitoring of the Plan Board on Blujay
• Daily reports on missed collections
• Ensure collection and communication of daily collections
• Management and execution of all queries related to your department
• All incidents, feedback, and resolutions to be logged on E2Open
• Management and execution of adhoc collections
• Ensure all handovers are actioned daily
• Liaise with both internal and external clients daily
• Communication with sites and clients to take place on agreed timelines
• Ensure collections are routed to the correct devices/routes
• Daily reporting on collection standards on routes
• Pro-active approach with regards to feedback and queries within the department is essential
• Managing the manual collection process when the system is down
• Daily assistance in Scanner Room & Debriefing when required
• Assist in operations when required
• Managing the daily equipment control process
• Update Scanner Registers
• Update Equipment List
• Assist in training staff on relevant SOP’s pertaining to Blujay

Additional Job Information:

• Current experience in the courier industry
• Self-motivated & assertive
• Excellent communication skills
• Ability to analyze data and statistics
• Must be deadline driven to ensure targets are met
• Open minded
• Good geographical knowledge of Cape Town and its surrounding areas
• Ability to multi-task
• Ability to communicate with clients and staff on all levels

Good problem-solving ability is essential